Client Advisor

Client Advisor


Client Advisor

Dettagli della offerta


As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity

Main Responsibilities

Sales Performance
Engage in upselling, cross selling and multiple selling for all product categories
Monitor individual sales and achieve performance target and KPI
Provide customer feedback on products, especially newly launched products
Client Management
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Perform store duties as assigned by team leaders and management
Store Management
Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
Store Maintenance
Maintain a safe and clean store environment and implement daily housekeeping duties
Maintain proper visual merchandising according to company guidelines

Minimum 2 years’ experience in Fashion Luxury retail
Bachelor’s Degree or equivalent is preferred
Manages his/her image standards on a high level
Strong selling and communication skills are necessary
Excellent relationships skills, self-reliant, friendly and patient
Organization, professionalism, self-confidence
Strong customer service skills
Computer skills and Retail management system knowledge
Goal oriented approach, multitasking
Strong knowledge and/or interest for fashion/luxury industry
Fluent Italian and English, knowledge of third language is a plus

Risorsa: Neuvoo3_Ppc


  • Altri Lavori / Altri Lavori – Uffici