Client Advisor

Client Advisor


Client Advisor

Dettagli della offerta

Description: Marsh, one of the four portfolios of Marsh & McLennan Companies, is the world leader in delivering risk and insurance services and solutions to clients. It provides global risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services. In the Consumer and Commercial Segment, we are looking for a Client Advisor dedicated to the "International Benefits and Global Account" Team. What can you expect? The purpose of this job is to provide implementation, ongoing, and renewal operational support to internal and external parties by serving as a business process subject matter expert (SME). Responsibilities include executing project management and process development tasks as part of an operational support team. Expectations include proactively assessing business and client needs to develop process solutions and operational best practices. We will count on you to: · Support the execution of client benefit strategy by implementing large Global Benefits Management appointments and ensuring client satisfaction with underlying services. This includes managing and executing project deliverables for clients- implementation, ongoing, and renewals. Support monitoring of client employee benefit programs around the world by providing aggregate tracking and reporting to brokers/clients and internal management teams. Facilitate the resolution of delays/issues. Develop action plans for tasks at risk. · Serve as the day-to-day point of contact for clients, as well as internal parties such as GBM Account Managers and brokers on client deliverables and communications required under a Global Benefits Management appointment. · Develop and document process solutions for various health and benefits operational tasks. Includes designing process workflows and establishing best practices. Responsible for process execution and ensuring all standard procedures and controls are being followed. · Communicate with internal and external partners (consultants, brokers and clients) to educate them on best practices. Serve as subject matter expert for all operational processes (implementation, ongoing, and renewals). · Receive inbound inquiries from brokers and clients in need of solution assistance. · Provide sales support, if needed, to more senior GBM Account Managers in the strategic selling process as delivery subject matter experts What you need to have: · Language skills , English is strictly necessary · Degree in Economics or similar; · Strong domain knowledge and experience in global and regional benefits · Proficient with MS Word, PowerPoint, and Excel · Strong oral and written communication & presentation skills · Good analytical skills · Ability to work within a team environment Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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