Customer Service Representative Customer Service Representative CUSTOMER SERVICE REPRESENTATIVE (Italy)
High English level / SAP –fixed term contract
Reporting to the Customer Service Team Leader, the Customer Service Representative acts as a liaison between the customers in Italy and Danfoss on a daily basis.
Your areas of responsibilities Provide effective, proactive and professional service to assigned direct and VIP customers and others. Manage customer orders, enquiries and supporting activities by telephone, email, SAP and other mediums. Work within the larger Customer Service team to support colleagues locally and internationally where needed. Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements. Apply Danfoss processes and procedures in daily work, be open to new ways of working yet remain flexible to ensure customer remains as the focus.
Your profile You have preferably a bachelor’s degree within the commercial area or a certificate within customer service. You have minimum 1-2 years of customer service or sales experience in a front office or related environment. You have SAP experience in a Sales / Customer Service environment. It is a plus the knowledge of others CRM Systems, such as SalesForece.com In addition to Italian a fluent English is required. You are fast in understanding customer questions and respond time, you communicate effectively, both oral and written, also you are flexible, with good interpersonal skills and used to work under pressure.
Position located in Torino.
We offer the incorporation with a fixed term contract until the end of 2019 in a multinational group, in the technological vanguard of its sector, in full process of expansion and with a remuneration package according to the
We are Engineering Tomorrow
The world faces growing populations, booming urbanization and rapid climate change. At Danfoss, we engineer ready-to-use solutions to these challenges. We build energy-efficient solutions that reduce food loss and make cities cleaner – using digital technology to make systems smarter and more connected – and we engineer innovative new ways to save energy and transition to clean energy for the good of our climate.
Danfoss gives you unique opportunities to put your skills to good use, make an impact and shape an exciting career. We encourage employees to take charge, do extraordinary things and run the business like it was their own. Danfoss is a high-performance technology company. We give you opportunities to learn and grow – both professionally and personally – while still maintaining a healthy work/life balance. Join Danfoss to be part of a world-class team of over 27,000 people in 56 countries that engineer tomorrow and build a better future.
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Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Watch how Danfoss is Engineering tomorrow