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Fluent level of English and Italian is required,
Please submit your CV in English
**YOUR MISSION**As a CSO Team Leader, you will be a team coach responsible for coordination and development to provide premium customer service.
You will act as the primary contact for proactive analysis of Customer Account management and handle in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset productivity according to CHEP strategy.
** YOUR GOALS **Team ManagementAssess, motivate, and develop the team through coaching and personalized development plansBuild a culture of continuous improvement by introducing best practices, new ideas, and opportunitiesProcess ImprovementAssess current account management activities to identify improvement areas, task accountability, and KPIsOptimize processes to develop internal best practices and promote knowledge sharingCreate activity guidelines for onboarding new members and ensuring service consistencyCustomer SatisfactionTake preventive actions to maximize customer satisfactionRespond positively to problems and conduct root cause analysisProvide reconciliation for customer accounts related to pricing and declaration methods** WHAT WE ARE LOOKING FOR**3-5 years of experience in a customer-facing rolePreferred experience in an international environmentExperience in a service company with customer contact, analysis, and attention to detailExperience working with objectives, measures, and KPIs** WHAT WE OFFER **Competitive remuneration packageAnnual bonus based on company and personal performanceLunch vouchers *Opportunity to participate in the Brambles share programTransportation subsidy *Referral bonus for sharing top talentHybrid working *Various health and wellbeing events and programs*Some benefits may vary depending on location; more information will be provided during your first call with our recruiters.
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