Customer Services

At Elder, we seek individuals who align with our mission – those who thrive on change, operate on trust, and are committed to improving later life for everyone.
Join a supportive, diverse team where every idea matters, everyone can make a difference, and growth is encouraged.

Why People Love Working at Elder Working at Elder is incredibly rewarding.
I collaborate with intelligent, kind, and driven colleagues dedicated to making a real difference in people's lives.
I feel supported and empowered to contribute meaningful insights that improve both customer and carer experiences.

Visiting Care Operations Associate 6 Weeks work from anywhere Generous holidays Annual Learning allowance Employee & Friends & Family discount All equipment provided (including laptop) Monthly breakfast Free fruit and drinks Cycle to work Regular team & company socials Workplace Culture & Diversity A vibrant community with care at its heart.

Our people aren't just part of a team; they're part of something bigger.
We're a close-knit group on a mission to reinvent what it means to age.

Elder is built around the idea that everyone should maintain control, choice, and independence throughout their lives.
This philosophy applies not only to our customers but also to everyone who works with us.
We believe in providing everyone the space and support to run with their ideas and shine.

This approach has helped us develop a positive and welcoming environment.
Through weekly company catch-ups, team spotlights, and social events, we celebrate diverse perspectives, experiences, and talents, ensuring everyone feels like a true part of the team.

Our Company Values We continuously raise the bar and innovate to deliver high standards and solve complex problems for customers and carers.

Together We operate as an insight-driven business where everyone is equal.
We work closely and transparently with colleagues, carers, and partners at a fast pace.

For Our Society We are passionate about helping people stay in their own homes as they age and about positively changing society.

CEO Pete Dowd's Story A few years ago, Pete's family faced challenges finding the right care for his grandmother, Frances.
When Frances needed extra help, they initially looked after her themselves.
Arranging for carers was difficult, and it was hard to know how much time they spent with her.
Ultimately, Pete's family decided that moving Frances into a care home was the safest option.
Pete was struck by how, at the time, this seemed like the only choice.
He wondered why care homes had become the standard, especially since around 6.5 million people in the UK care for loved ones themselves, often under emotional and financial strain.

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