What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
Assuring best customer experience and service level in a fast-growing and dynamic environment.
Dealing with basic and advanced complexity of technical support cases related to products and services offered by Verizon Connect.
Serving as technical customer support expert while dealing with basic and advanced complexity matters related to SaaS fleet management products and solutions.
Handling incoming external and internal calls & emails from customers, other departments as well as vendors by raising, investigating (troubleshooting) and escalating cases with end-to-end accountability.
Identifying customer concerns and issues, be accountable for it and take necessary actions for achieving fastest possible resolution and assuring highest customer satisfaction level.
Actively cooperate with other departments and stakeholders in global organization while dealing with assigned matters and self-identified opportunities.
Contributing to internal and external technical projects as well as product and features launches.
What we’re looking for...
You have knowledge and experience in supporting IOT/telematics branch customers and clear understanding of what drives customer satisfaction, as well as strong willingness to develop further.
You’ll need to have:
Bachelor’s degree or relevant work experience.
Fluency in Italian, English and French (both written and verbal)..
Even Better if you have:
Technical ICT background/knowledge.
Strong communication and listening skills.
Well-developed time management and prioritization skills.
Structured "can-do" approach to open matters and tasks in a demanding environment.
Methodical and conscientious documentation skills.
Communicative verbal and written skills of other European languages.
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.