Desktop Support (Full Time)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
Please visit our website for more information about what we do.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and ExperienceEnd User Support ExperienceThree to four (3-4) years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance requirements.Good oral and written communication skills.Able to interact and work with customers at different levels.Self-driven and result-oriented.Ability to work with deadlines and complete tasks on time.Hardware Troubleshooting and Repair.Hands-on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers, and accessories.Basic knowledge of enterprise LAN, WAN, Server setups, and concepts.Ability to lift/move computer equipment weighing up to 50 lbs.Smart hand support for peripheral and networking hardware.Operating System & SoftwareSkilled in desk-side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux).Experience with Anti-spyware and Anti-virus software.Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.Basic understanding of Mobile Device Management systems.Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris.Contribution towards creating KB articles.Ensuring all SRQs and Incidents are addressed within stipulated SLA timelines.Tools & ProcessKnowledge and experience in Service requests and incident management processes.Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.Knowledge and experience with ticketing tools (ServiceNow / Remedy etc.
).Personal Attributes:Good knowledge of Infrastructure support.Strong analytical and problem-solving capabilities.Well-organized and extremely detail-oriented.Strong customer service ethic and excellent communication skills.Passionate about delivering quality.Can work both independently and in a collaborative team-oriented environment.A self-starter, motivated to push the limits and think outside the box.Ability to work with and maintain confidential information.IT QualificationsAt least two of the following:
PCLaptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in the desktop areaMicrosoft Office Specialist (MOS) CertificationExperience in a Similar Role3+ years of relevant experience.What Next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email address].

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