Fep Process Support Engineer Role And Responsibilities

Fep Process Support Engineer Role And Responsibilities


Fep Process Support Engineer Role And Responsibilities

Dettagli della offerta

Demonstrate knowledgeand expertise on Front End technologies: Annealing, oxide growth, material engineering and/or epitaxy. Follows projects from pre-sales activity to production release and CIPs at customer sites. Works independently, receives a moderate level of guidance and direction. Key Responsibilities Support Account Sales to drive the adoption of new technology at the customer site. Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Functional Knowledge Demonstrates conceptual and practical expertise in Front End products: Annealing, oxidation and Gate dielectric formation and/or epitaxy. Understand the impact of these processes on device performance. Business Expertise Has knowledge of best practices and how own activity integrates with others; is aware of the competition and the factors that differentiate them in the market. Builds and maintains customer satisfaction through clear, consistent communication and responsiveness. Follows policies to protect customer and company Intelligence Property. Leadership No supervisory responsibilities but provides informal guidance to new team members Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Depending on experience: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains complex information to others in straightforward situations Education Master-s Degree or Ph. D. 2 - 7 Years of Experience

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