Field Service & Training Specialist In Italy

Field Service & Training Specialist in ItalyField Service & Training Specialist in Italy2 days ago Be among the first 25 applicants
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Europe

Italy

LE_0147-Grohe S.p.A

Bachelor-/Master-/Diploma-Thesis

Hybrid

Full Time

28 June 2025

Join Our Team at LIXIL – Senior Field Service & Training Specialist (Italy, LIXIL Europe)

Location: Grohe S.p.A. – Via Crocefisso 19, 20122 Milano

At LIXIL, we believe that water has the power to transform lives.
With a presence in over 150 countries and world-renowned brands like GROHE, we develop innovative and sustainable housing and water technologies that make better homes a reality for everyone, everywhere.

As part of our continued growth across Italy, we are seeking a Senior Field Service & Training Specialist to join our dynamic team and play a key role in technical training, customer service excellence, and stakeholder support.

Your Impact

As a Senior Field Service & Training Specialist, you'll be the driving force behind the delivery of impactful technical training and service support across Italy.
By equipping installers, service partners, and internal teams with expert knowledge, you will directly enhance customer satisfaction, reinforce service quality, and support the success of commercial operations.

What You'll Do

Training & Development

Design and deliver engaging training sessions to installers, multi brand agencies, customers, and internal staffTailor training materials to blend technical depth with commercial relevanceFacilitate in-person and virtual training, driving high engagement and knowledge retention

Technical Service & Coordination

Oversee a network of 20+ Grohe Technical Assistance Centres across ItalyMonitor service quality and drive continuous improvementManage partner alignment with service standards and company policy

Commercial & Pre-Sales Support

Support trade fairs, roadshows, and retail events with live product demosCollaborate with sales teams to deliver technical insights and increase engagement

Remote Technical Support

Provide expert troubleshooting and consultancy via phone/emailTrack recurring issues and share findings to enhance product and service delivery

Quality Control & Communication

Conduct service quality audits and gather user feedbackManage complaints, returns, and logistics for defective productsEnsure transparent communication of product updates to stakeholders

What You'll Need

Previous experience in field service, technical support, or training rolesStrong knowledge of product installation and servicing (preferably in bathroom/building solutions)Excellent communication and presentation skills for diverse audiencesExperience delivering in-person and remote training sessionsCustomer-first mind-set, with a solution-oriented approachAbility to work independently and collaborate across functions

Other Requirements

Intermediate English (spoken and written)Familiarity with Microsoft Office, Google Suite, and basic SAPWillingness to travel regularly across Italy

What We Offer

Permanent contractCompetitive salary and benefits€9 daily meal vouchersComprehensive health insurance (including family)Company carHybrid working model (remote + field)A young, collaborative, and innovative work culture

Why LIXIL?

When you join LIXIL, you're joining a purpose-driven company that values innovation, collaboration, and continuous growth.
If you're ready to make an impact and bring expertise to a customer-focused, forward-thinking team—we'd love to hear from you.

Apply now and help us build better homes for everyone, everywhere. Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesManufacturingReferrals increase your chances of interviewing at LIXIL by 2x
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