Front Office Agent

Front Office Agent

Gran Melia Roma 5*

Front Office Agent

Dettagli della offerta

Essential Duties & Responsibilities: •Welcome guests in a friendly, prompt and professional manner. •Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. •Up-sell rooms where possible to maximize hotel revenue. •Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. •Issue, control and release guest safe-deposit boxes. •Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up. •Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. •May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. •Promote teamwork and quality service through daily communication and coordination with other departments. •Perform duties and projects as assigned including guest room tours, concierge services, special guests requests, etc Qualifications and Requirements: High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. •Frequently standing up behind the desk and front office areas •Carrying or lifting items weighing up to 50lbs •Handling objects, products and computer equipment •Use a keyboard to operate various property management and reservations systems, etc. •Communication skills are utilized a significant amount of time when interacting with guests and employees. •Reading and writing abilities are utilized often. •Basic math skills are used frequently •Problem solving, reasoning, motivating and training abilities are often used. •May be required to work nights, weekends, and/or Holidays.

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