Global Corporate Digital Service Manager

Global Corporate Digital Service Manager
Azienda:

Oliver James Associates


Global Corporate Digital Service Manager

Dettagli della offerta

Global Corporate Digital Service Manager

Italian multinational company and global leader in solutions and services for retail expertise, customization and consumer care. More than 16,000 professionals every day in a network of 11.000 points of sale / service centers and affiliates.
Company where people are the most important component of the success. Thanks to our best-in-class Professionals and front and back office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.

For our Global HQ, we are currently looking for aCorporate Digital Services Manager

responsible for designing effective and innovative digital services for the company, constantly benchmarking against competition and best practices and leading continuous improvement in the industry.

ROLE PURPOSE

Build an understanding of trends and best practices in digital services for the industry, identifying new opportunities for the company
Define the vision for company's digital services and shape the digital offering, roadmap and evolutions
Lead all the design thinking activities, engaging customers to test understanding, refine requirements and design compelling solutions
Manage the interactions with suppliers and internal stakeholders
Constantly monitor adoption, usage, performances and KPIs for the services
Analyse data and user interactions to identify potential gaps and improvements
CRUCIAL REQUIREMENTS

5/7+ years of experience in design of digital services on different touchpoints (mobile apps, web, internal platforms)
Experience in design thinking approaches
Extensive knowledge of User Experience and Interaction design
Knowledge of Android, iOS and web platforms

GENERAL & TECHNICAL SKILLS

Experience with data analysis and A/B testing
Proficient in Microsoft Office Products (Excel, PowerPoint)
Fluent in English and Italian
Bachelor's degree in Engineering, Marketing, Information Technology, or Business/Management

MANAGERIAL SKILLS AND PERSONAL CHARACTERISTICS

Attitude to work in team in challenging and fast changing environments
Experience with team management
Organizational skills and attention to detail
Excellent written and oral communication skills


Risorsa: Neuvoo1_Ppc


Area:

  • Altri Lavori / Altri Lavori – Uffici

Requisiti