Global Data Service Manager

Amplifonis an Italian multinational company and the global leader in hearing care solutions and services.
With over20,000 professionalsand a network of 10,000 points of sale in26 countries, Amplifon helps people rediscover the emotions of sound.
The company values people as the key to its success, offering growth opportunities in a multicultural and international environment.
Amplifon has been recognized as a "Top Employer 2025" in Europe, North America and Latin America, Australia and New Zealand by the Top Employers Institute.
Additionally, we are proud to be the first Italian multinational to be certified among the Global "Leading Employers" 2025.
This recognition spans all 26 countries where we operate.Position OverviewAmplifon Global Data team is currently seeking for a Data Service Manager.
He or she will interact with Business and development team during both project and operational phases to properly handle release management and improve the support service, thus granting service availability and continuity.Main ResponsibilitiesPromote application and process improvements based on operational experience and customers feedbackPrioritize issue analysis and resolution activities based on business context and understood criticalitiesBe the first point of contact for any critical issue or improvement need related to Amplifon Datawarehouse, marketing campaign platform and the integrations between themEnsure service continuity, while coordinating release of enhancements and evolutions of data assets and complex enterprise campaign automation solutions, with comprehensive understanding in Architecture, System Integration, Security, Performance, Scalability and ReliabilityBe the subject matter expert for client data and omni-channel marketing campaignsInteract with application development, enterprise architecture, technology teams and vendors on a regular basisInvestigation of application issues to determine root causes, resolve any data issues and recommend process change to prevent reoccurrencePerform work on time, within scope and with high customer satisfactionSkillsAbility to prioritize assignments, handle shifting deadlines and work independently as well as in a team environmentStrong skill in problem solvingKnowledge of general Business and CRM processes.
Highly appreciated in the Retail industryBusiness needs analysis - ability to define business's requirements within the context of their functionStrong organizational and project management skills, with the ability to drive projects, meet timelines, and deliver resultsAbility to work flexibly in a rapidly Corporate changing environmentWork well under pressure to meet deadlines and manage business expectationsExcellent communication (written and oral) and interpersonal skillsUnderstanding of relational databasesProven SQL knowledgeKnowledge of Adobe Marketing Cloud or other Omnichannel campaign systems highly appreciatedKnowledge of Google Cloud Platform and DBT highly appreciatedKnowledge of Microsoft PowerBI and Azure Analysis Services highly appreciatedQualifications>2 years working experience in functional analyst role, in CRM or Campaign Management projects highly appreciated3-5 Year degree in Computer Science preferred or EconomicsWilling to travel as requiredAny successful candidate will be required to be fluent in Italian and English (both written and spoken)In Amplifon we believe people are the most important component of our success.
Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers.
We believe that it's only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.Aligned to this goal, we offer a hybrid working policy,allowing employees to work 9 days/month remotely.#J-18808-Ljbffr