Free2Move eSolutions
(Stellantis Company) is ready to become an international leader in the design, manufacture and supply of
e-mobility products and services .
Processes&Operations Internship
MISSION: Support the streamlining and continuous improvement of business processes while contributing to daily Operations activities support (orders, installations, logistics/aftersales).
Ensure flows are clear, efficient, and aligned with business objectives and SLAs for quality, cost, and customer satisfaction.
MAIN RESPONSIBILITIES: Process analysis & optimization: support in mapping and improving cross-functional processes using a Lean, customer-value approach Tools & digitization support: support analysis on implementation of tools and systems in collaboration with ICT/Digital; execute data checks andsimple reconciliations across ERP/CRM/ticketing.
Documentation & governance: Draft and maintain SOPs, RACI matrices, checklists, templates, and change logs.
Prepare materials for governance meetings, take structured minutes, track action items and due dates to closure.
Continuous improvement: Collect data, prepare visuals, and monitor improvements of main processes and operations projects.
KPI & reporting: Maintain trackers and support in building dashboards (lead time, first-time-right, backlog aging, SLA adherence) in order to share updates with stakeholders.
Operations support: support in monitoring of operations workflows; flag risks/bottlenecks to the Operation & Process Manager; coordinate simple escalations with internal teams and partners.
REQUIRED KNOWLEDGE AND SKILLS: Recent graduate or final-year student in Industrial/Management Engineering, Management, Economics, or related fields.
Business Process Modelling (BPMN/flowchart) basics; familiarity with KPIs/SLA concepts.
Data analysis & BI: strong Excel/Google Sheets (pivot tables, XLOOKUP/VLOOKUP, IF/AND/OR); basics of Power BI/Looker Studio are a plus.
Change & project management fundamentals: ability to structure simple plans/timelines, keep organized notes, and maintain accurate process documentation.
Risk and issue awareness; ability to support mitigation tracking under guidance.
Depending on the process, basic understanding of relevant technical aspects is appreciated.
SOFT SKILLS: Collaboration, team working, and basic conflict management.
Clear written and verbal communication; ability to interact with stakeholders at different levels.
Strong analytical and critical-thinking mindset; attention to detail with pragmatic time-boxing.
Ownership of follow-ups and drive to closure; curiosity and fast learning.
LANGUAGES: English: fluent (B2 or above) French: nice to have Italian: fluent
WORK LOCATION: Turin, Hybrid
