Porter - Addetto Alle Valigie | Castello Di Casole, A Belmond Hotel, Tuscany

We are searching for a Doorman/Porter for the upcoming season 2025.

The ideal candidate is passionate about the hospitality business.
He/she is service-oriented, professional, and loves to be in contact with our guests.

Main duties & responsibilities:


Responsible for the welcome and farewell of our guests, according to the Company policies, standards, and procedures, maintaining high standards at all times;Responsible for the parking of the guest cars and cleanliness of the parking area;Ensure that the external reception area is in order and well maintained;Being informed about guest information (arrivals, departures, and guests in house);Being informed about touristic attractions in the area and services offered by the hotel;Working closely with the Reception staff and offering assistance when necessary;Deal with emergency requests when asked by a Supervisor;Maintain professional relationships with guests and colleagues;Anticipate guests' needs.Competencies Required Effective communication: communicates clearly and in an appropriate manner that positively impacts their role, the business, and Belmond.Emotional intelligence: shows the ability to control and express one's emotions and to handle interpersonal relationships.
Demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.Collaboration: exhibits the ability to successfully work together within a group while showing respect and willingness to share information and skills.
Willing to continuously develop oneself.Drive results: demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.
Demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.Adaptability: accepts change and participates in new programs and processes.
Willing to learn new skills and keep up to date with developments in the department.
Deals with multiple tasks and alters behavior/priorities as changes occur and remains calm in pressurized situations.Requirements Fluent in English and Italian;Strong interpersonal and communication skills;In possession of a High School certificate.Benefits
Working for such an extraordinary hotel is the opportunity to build a career with a real sense of pride and caring, in an environment that embraces the essence of the art of hospitality.

Meals on duty;Uniform provided and complimentary laundry service;Employees social events;Complimentary accommodation at Belmond hotels, discounted rates on our trains, cruises, and safaris.
Discounted food and beverage;Accommodation may be provided upon request.About Belmond
Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976.
Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls.
From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality, and identity, with a personalized team to match.
The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.
We treasure history while looking to the future.
We embrace community spirit and believe in responsible, sustainable tourism.
Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT Consulting
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