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Professional Service Specialist

Professional Service Specialist
Azienda:

Linesight



Funzione Lavorativa:

Altro

Dettagli della offerta

Professional Service Specialist The Professional Service Specialist implements customer solutions and provides technical support to customers on existing systems either on site or remotely. The Professional Service Specialist will act as subject matter expert within a technology area or product suite. Will act as coach/mentor to system engineers and 1st/2nd line support staff in launching new products and/or technology as well as within high stake delivery projects. Key Accountabilities Working on projects to implement technical customer solutions that integrate with existing systems Serve as subject matter expert for specific Ascom products and solutions Provide technical support and when applicable training to sales and delivery partners for Ascom within the concerned market. Be fully familiar with the Ascom Nurse Call portfolio; keep up to date with advances in technology, best practices and to some extent competitor activity Demonstrate and maintain expertise with relevant technologies and methods through successful completion of trainings Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions Interface with customers and peers to collect information needed to perform professional services Analyze and resolve software defects using systematic root cause analysis and troubleshooting methods Travel domestically and internationally as necessary Ensure the development and implementation of all necessary standards, processes, tools and skills in the project work and life cycle support. Project Work: Implement systems according to project description Reports frequently on project progress to the project manager Proactively work with customers on-site to recommend additions/options that the customer will gain from Life cycle support Customer Care: Work on service tickets escalated to specialist level, either remote (telephone a/o remote access) or on-site. A service ticket can be a reported fault, a small change or a generic problem. Reports about support ticket status. Analyze and resolve reported solution defects and customer issues using systematic root cause analysis and troubleshooting methods Work on (software) updates of the systems Required Skills and Knowledge Solid understanding of Ascom portfolio offerings and how they create customer value Insight in the context of the usage of at least the majority of the relevant systems and solutions in our portfolio Technical expertise in the technical specifications and capabilities of relevant key systems and solutions Can make advices for choices of systems/solutions to be used in cooperation with others Know how the technology works and installing our applications on servers Able to trouble shoot with limited information and/or in complex situations and with limited guidance; providing wider or deeper understanding of problem or situation Ability to manage the expectations both with internal and external teams throughout the delivery Able to manage own time, bring structure and prioritizations to the assigned workload Working experience in the IT, telecommunication or healthcare sector Required Experience and Education University degree (MSc.) in Business Administration, Computer Science, Software Engineering or Health Informatics Practical Application: An engineering approach with connotations of precision, predictability, measurement, risk mitigation, and professionalism 5 years’ experience in a technical System Engineering position or similar within IT, telecommunication or healthcare sector Personal Characteristics Social competences to work with people, colleagues, customers, end users Able to guide and educate colleagues in way of working Presentation skills both verbally and in writing well-constructed reports English in addition to native language: Written and verbal on a basic level About Ascom : Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry, security and retail sectors. Ascom is headquartered in Baar (Switzerland), has subsidiaries in 15 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.


Risorsa: Adzuna2_Ppc

Funzione Lavorativa:

Requisiti

Professional Service Specialist
Azienda:

Linesight



Funzione Lavorativa:

Altro

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