As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. He/she also assists the Sales Associates during a sale..
Client Welcoming & Waiting Time Management
•Ensures an exceptional client experience at the entrance of the client(s) in the boutique
•Seats client(s) when possible and offer drinks, reading, etc.
•Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.
•Brings and returns pieces for the Sales Associates
•Assists discreetly with various tasks during a sale
•Coordinates between Sales Associates and Stockist / Cashier / Voituriers
•Accompanies the client(s) to the door upon departure
•Assists with After Sales duties (bringing pieces, etc.) without handling with payments
Daily Boutique Operations
•Respects all brand and boutique policies and procedures
•Participates to inventories
•Participates to price labeling
•Participates to the set up and breakdowns at opening and closing of the boutique
•Participates to the implementation of Visual Merchandising guidelines
•Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)
•Ensures that the boutique, windows, counters, etc. are in a perfect condition