Sr Customer Service Representative

Work ScheduleStandard Office Hours (40/wk)Environmental ConditionsOfficeJob DescriptionHandles and responds to all inquiries of customer problems, orders and general inquiries for all issues related to order fulfillment, including schedules changes, and delivery timelines.
Inquiries occur via a variety of channels – including phone, e-mail, or other channels.Efficient and accurate entry of orders.Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely issue resolution.Provide account management for customers to ensure satisfaction is achieved and business objectives met.Strives to exceed set service levels and Individual/Department/Company Targets.Handles all queries within the established process.Provide proactive communication regarding product availability, supply chain delays or other issues to the assigned customers, sales team, and internal personnel.Reallocate product based on inventory levels to meet scheduling agreements requirements, as needed.Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.Participates with team members to improve communications, accountability and team success.Participates in the departmental training plan and contributes to a focus on continuous personal improvement.Effectively plans and prioritizes workload every day to avoid backlogs.May be required to perform other related duties as required and/or assigned by Manager.Qualifications:High school diplomaGood knowledge of SAP and Office packages, such as Outlook, Excel and WordExcellent verbal and written communication skills#J-18808-Ljbffr