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Technical Support Cloud (M/F)

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Azienda:

Ovhcloud

Luogo:

Altro

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Dettagli della offerta

Ref 0000J1595 CDI Milan ItalieAs part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls, chats and e-mails of customers that are looking for help and information about OVH products (servers, cloud). You will therefore be required to:To inform and help clients via e-mail and telephone regarding OVH's products and services
Troubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.)

Quickly identify the type of prospective customer in order to provide adequate responses and Identify the appropriate OVH solution(s) to respond to the prospective customer's expectations
Support demanding customers to articulate their needs
Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers
Build an image of OVH as company with strong expertise and excellent customer support
Required skillsGood technical knowledge in IT and new technologies (ideally in servers, cloud)
Knowledge of Linux and virtualization (VMware) is essential for the position
OpenStack knowledge is a plus
Excellent communication, organization and customer service skills
Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
Ability to troubleshoot client issues and incidents
Good command of IT and telephone tools (CRM)
To be efficient and quick in proposing solutions
Enthusiasm for service, finding solutions
Passion for constant personal development and to learn more about the IT market
English knowledge is mandatory (>B2).
BackgroundBachelor or equivalent degree in IT appreciated
Relevant experience of +2 years in customer support service for technical products
Or relevant IT experience in lieu of a formal qualification will also be considered
Good knowledge of the cloud products would be a plus