Technical Support- Italian

At TalentWorldGroup, we believe in thinking globally and expecting amazing.
As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future.
We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.Position OverviewWe are currently seeking experienced, technically skilled professionals to join our remote call center operations.
Native-level fluency is required in Italian.
This role is part of a premium home-based project, involving first-level support through both inbound and outbound services.
You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.Key ResponsibilitiesRespond to and manage incoming customer requests via phoneServe as the first and single point of contact for technical inquiries and general supportProvide fast, prioritized assistance to key customersManage call-back services and follow-up communicationsLog and classify all customer interactions (received, attended, abandoned)Analyze call data and report service activity and feedbackMonitor and control real-time call center operationsMaintain call history and resolution trackingSupport documentation management and internal communicationsCoordinate external communications with relevant institutions or partnersRequirementsTechnical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectorsSoftware Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretionProfessionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasksLanguage Proficiency: Fluent English plus native-level fluency in Italian.Required ToolsInternet: Broadband with wired Ethernet connectionHardware:Processor: Minimum 1.8GHz (64-bit preferred)RAM: 8GB or moreStorage: Minimum 10GB freeScreen resolution: 1920x1080 preferredWired USB headsetOperating System:Windows 11 or laterMac OSX 13 or laterWork Schedule4 to 5 hours per day- Also the possibility of full timeBetween 09:00 to 18:00 CESTMonday to FridayWhat We Offer100% Remote WorkFlexible, Project-Based AssignmentsLong-Term Collaboration OpportunitiesCareer Development PathsGamification Program (Earn bonuses, paid holiday hours)Join UsIf you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work.
Apply now and help us deliver amazing service across the globe.Application Deadline: 05/12/2025#J-18808-Ljbffr