, PhilippinesJob Family Group:Commercial and RetailWorker Type:RegularPosting Start Date:Business unit:Downstream and RenewablesExperience Level: Early CareersJob Description: Job Description: The core goal of the Customer Specialist (CS) is to help the business meet their sales targets by identifying opportunities through analytics and/or virtually selling into an ever-changing list of Silver & Bronze customers. The customers you will focus on could be Sold To's and/or Ship To's depending on the business's changing needs as they adapt to a dynamic market environment.Where You Fit InThe CS fit within Canada Customer Operations and supports the Canada lubricants sales teams. You'll sit along-side other CS's while integrating seamlessly with your Canada sales teammates in a virtual environment.Primary AccountabilitiesMaintain alignment with the business Team Leads & Account Managers on key priorities via MILO's and regular one-on-one conversationsAnalyze sales data to identify opportunities including up-sell, cross-sell, share of wallet, churn, etc,Track progress against identified opportunities and recommend strategies to improve rate of growthRegularly review opportunities found with the Account Manager to form a plan of actionSolicit existing and/or prospective customers to vet leads and hand-off to the Account Manager or pursue on your ownWork with Account Managers to create a plan to pro-actively reach out to customers that are less likely to be visited by the Account Manager due to geographical or temporal constraintsOther AccountabilitiesWork with Shell Marketing to vet prospects for upcoming Campaigns & ProgramsSupport forecasting and alignment between customer needs and distributor / Shell plant inventoriesAssist with Data Gathering for Business Reviews and/or Attend Key Business ReviewsSupport Customer Onboarding; Monitor Contract Requirements; & Support Pricing ManagementCapabilitiesAnalyze data & communicate finding (proficient in Excel, PowerPoint, Word, etc)Demonstrate Shell's CVP in the form of recommendations to Account Managers and/or customers/prospectsBuild & manage a pipeline of opportunities in excel or SalesforceAbide by Sales 1st requirements as needed including call plans, account plans, and proposalsInterpersonal communication skills including phone and email & a curious mindDimensions:Contribute to Sector's delivery of planDelivery 5+3 ScorecardGroup Scorecard-Degree or 5+ years of similar experience preferredStrong Verbal & Communication SkillsFrench speaking an assetStrong PrioritizingInterpersonalProject ManagementPlanning SkillsProficiency with Word, Excel & Database ToolsAdvanced Experience with Microsoft Office-DISCLAIMER:Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.SummaryLocation: Dela Rosa - Street officeType: Full time
