Account Manager What you will do: manage a portfolio of client accounts;cooperate with the largest brands from the market in Italy;meet clients face-to-face regularly to ensure premium customer service;create campaign strategies in a variety of industries based on data analysis, your own creativity and client needs;adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);respond to customer requests and inquiries in a professional and timely manner;regularly report campaign status for the largest clients and provide improvement ideas to the direct manager in terms of cross sell & upsell;take care of customer success and long-term relationship;provide specific information regarding company's services and products;assist customers in the process of launching ad campaigns;obtain, review and process orders; ensure timely payments for our services. Requirements: experience (5 + years) in digital advertising;preferably experience working in adtech, advertiser or agency (online area) both on performance and awareness campaigns;bachelor's degree or similar;strong commercial acumen;interest in digital marketing/ e-commerce;working experience with MS Office Word, Excel, PowerPoint;knowledge of customer support tools and processes;ability to identify and understand customer needs and requirements;excellent analytical and problem-solving skills;well-developed verbal and written communication skills;multi-tasking, high level of energy, resourcefulness;high level of motivation and willingness to learn;positive, can-do attitude;proficiency in Italian and advanced command of English (C1 level);Candidate to be Milan based. We offer the chance to work: A unique opportunity to join a creative, dynamic company in online advertising! Founded in 2012, the RTB House team comprises 1000+ specialists in over 30 locations around the world. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions;Our Italian office was established in 2019 and we now boast more than 90 clients in a continuously expanding team currently sitting at 25 people;Competitive salary plus bonus scheme, ticket restaurant and personal development budgets;Flexible working arrangements ensuring a real work-life balance;An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;Numerous opportunities to build your own path of self-development;Unique learning opportunities from commercial and HQ business support teams;Frequent team building events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising! BOOST YOUR CAREER | ELEVATE YOUR EXPERIENCE!
