Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. We are looking for a Assistant Executive Housekeeper for the next season (spring/summer 2024) to join our housekeeping team. The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community. The Assistant Executive Housekeeper is highly motivated and organized, teamwork oriented and with strong attention to details. He/She will Report to the Executive Housekeeper. Main duties & responsibilities: Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service; Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required. If assigned on floors, check rooms and particularly those assigned to V.I.P. and known repeated guests receive special attention to ensure they meet the hotel standards; Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues. It may be the confirmation of room status to the repair work to be done; When needed, assist the Executive Housekeeper in the management of performance, identification of training need, development of training plan and implementation of training; Conduct monthly training sessions with existing employees in order to meet the identified training needs; Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms; Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools; Assist the Housekeeping Manager in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests. Requirements Effective communication, emotional intelligence, adaptability Collaboration: be able and willing to work as a team player Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues Global perspective: treat each other with respect and inclusiveness regardless of position, level or background Other requirements At least 2 years of experience in a similar role Previous experience in the luxury hospitality industry Italian speaker and good knowledge of English Detail-oriented Knowledge of LQA standards Benefits Belmond and you: We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Assistant Executive Housekeeper Start date: April 2024 to End date: September 2024, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path. Monthly salary gross € 2.000 - 2.500, separate payslip for 13°,14° and TFR Monthly welfare incentive based on quality goals + welcome bonus Accomodation in our staff house including breakfast Bus ticket as benefit for the contract period; staff cantine Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976.?Its portfolio extends across 24 countries with?46?remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.?We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
