What's Meeters? We are building a new way to interact with people by leveraging technology. We have built a 37.000 customers community that is engaging through more than 350 events we organise every month for our customers, to socialise and meet new people with the same interests to spend quality time together. What we are looking for We have grown a lot since 2019 and our team already counts 40 people! That's why we are looking for a "Booking Specialist'' to join our amazing Travel Team. The role consists in being responsible for the booking management, customer assistance, allotment control and following up the booking in our destination. Being part of Meeters means growing together with Meeters, increasing your talent and opportunities. What will you do? Role highlights Provide excellent customer service to Meeters' community: deliver accurate solutions and detailed pieces of information about our products, negotiate and sell accurate and cost effective travel arrangements. Deep understanding of Meeters catalogue in order to propose travel arrangements to successfully meet our customers needs according to the Travel Team's guideline. Answering all clients' questions and addressing complaints in a timely manner. Social media groups management and monitoring. Daily follow-up of bookings. Manage inbound and outbound calls. Ensure cross-team alignment of information, tools, and processes. Direct weekly reports to CS' and Travel's Coordinators. Requirements and Attitude: Bachelor's degree in travel, tourism, or an equivalent; Previous working experience in front office roles: performing sales or client service functions; Strong customer service skills with special focus on details; Good negotiation skills and knowledge of negotiation methods; Ability to multitask and work irregular hours when required; Availability to work in our office based in Verona; Ability to work under pressure; Be dynamic, proactive, flexible, curious, committed to teamwork; Be a great team player and a professional that other colleagues respect for its integrity and working attitude; Great communication and synthesis skills; Be fluent in English & Italian; other languages will be a plus; Be open-minded, purpose-driven and curious. Nice to have skills: Experience working in tour operators or travel industry would be a plus Previous experience as booking agent / customer service / front office or related fields. Company benefits and environment: You will not get bored doing the same thing every week: we have always new projects in the pipeline that are related to our core product; This will expose you to new processes: you have the chance to learn and be always updated on the last cutting edge coding technologies; We are 28 years old on average and we are building the working environment according to our generation's believes: flat-hierarchy, open for dialog and feedback, inclusive, cooperative, with no-discrimination policy; We believe in constant updating, that's why we will provide you the resources you need to keep studying and updating; You will be part of a team and join us during off-site activities; Competitive salary with a dynamic progression by the time according to your personal contribution on the Travel Team results ; Casual dress code enjoying the chance to reach our wonderful new office, that will be equipped with all the necessary comforts; Free events or trips, according to our Travel Team, if you decide to join them as Meeters Ambassador during the weekend. After your application, we will send you an e-mail with a video presentation request. Don't forget to check it - candidates who won't reply to the email with the video presentation, will not be considered!
