Customer Experience Management · Multiple locations · Hybrid Remote
Business ConsultantAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.
At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn't just a set of values; it's our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that's why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page .
The Business Consultant is a key role in the Professional Services organization, tackling complex business challenges from customers and helping them see optimal value out of their investment in Akeneo.
Responsibilities Guide customers through their implementation of Akeneo, making recommendations to simplify their workflows and improve data governance using Akeneo's technology.Lead on-site and remote workshops with customers and partners to ensure business objectives are clear and projects are started with a solid foundation.Deliver best practices and guidance to customers and partners in all forms including written documentation, presentations, emails, calls, and more.Train customers and partners on Akeneo key principles and best practices.Work collaboratively with other members of the professional services team and other cross-functional teams to ensure successful customer outcomes.Become a functional expert of all Akeneo technology to be able to proactively identify risks and effectively assist customers.Work with partners to provide functional recommendations based on customer use cases and business requirements.Contribute to Akeneo's implementation methodology and help improve how we work with customers.QualificationsYou speak fluently in Italian, English and French.You have 3+ years of professional services or software implementation experience.You are passionate about customers and helping them drive value through the adoption of technology.You are experienced and comfortable leading workshops with customers of mixed skill levels and seniority.You love digging into complex customer challenges and helping them implement simple solutions.You're meticulous about the quality of customer deliverables.You thrive in an extremely dynamic and changing environment.You will be required to travel 20-30% of the time. Culture Diverse, cross-cultural team.
Annual All Staff gathering week, office parties, team offsites
Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.
The position is open in the lovely city of Nantes: Enjoy a 19th-century historical building, tour our private garden and stop by the pond while doing your team catch-up. We also do great barbecues when the sun is out.
General Competitive package and complementary health insurance
Time off Flexible working hours, hybrid home/office policy
33 days paid leave if you are the second parent (instead of 28 days)
Health & Wellness Individual and confidential coaching sessions with a mental health practitioner of your choice
Massage sessions offered regularly and at a reduced price
Equipment Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
Choose between MacOS or Linux
Personal remote allowance to maximize your home office environment
Professional Development Participation in in-house events welcoming external guests (ie. Meetups) or industry events
A €1,000 learning budget per employee per year.
Perks & Discounts Get your Swile lunch card funded at 50% by the company
Receive a 50% discount on the transportation pass of your choice
? Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.
Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations.
Corporate Responsibility Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.
Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself!
Interview process Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with Deborah, one of our Talent Partners, where you'll learn more about the role and about Akeneo.Meet your future manager! This 45-60 minute interview with Nathalie will allow you to go in more depth into what the role entails and discuss your experience and skills.Go through a technical stage where you will have to deal with a case study.Meet a member from another team!At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.
So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay!
Feeling hesitant because you think you're not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don't hesitate to apply anyway, or reach out to us for questions or clarifications!
Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.
Customer Experience Management · Multiple locations · Hybrid Remote
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