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Business Consultant, Customer Success

Business Consultant, Customer Success
Azienda:

Centric Software



Funzione Lavorativa:

Consulenza

Dettagli della offerta

A successful business consultant has first and foremost a broad knowledge of the many facets of business and market forces. The ideal candidate will also possess great problem-solving skills to provide Centric PLM solutions and recommendations that will increase profitability and efficiency. The Business Consultant will be responsible for delivering Centric PLM Agile deployment projects ontime, per schedule, per responsible technical- and business goals of the company (e.g., out-of-thebox– OOTB configurations, customer business process mapping, and best practice advocacy).You will provide business consulting and you are part of implementation teams in designing and delivering Centric PLM Solutions focused on the Retail, Apparel & Footwear Industry, fast moving consumer goods (FMCG) and High-Fashion market. Manage deployment projects per Centric's agile deployment methodology, delivering customer solution model per out-of-the-box Centric PLM use cases and configuration points and Centric's Agile processes. Conduct customer business process analysis, information modelling, mapping to Centric PLM configurations and interface control definitions with related systems to be integrated, data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, process-system validation and training and on-goingcustomer care. The goal is to contribute to the clients' long-lasting success so that our reputation can expand along with our clientele.This position will report to the Solution Team Manager, Customer SuccessResponsibilities:Meeting with assigned clients and perform an initial assessment of a problematic situationCollect information about the client's business process, IT landscape and data usage through a variety of methods (business process analyses, interviews, surveys, reports, RFI etc.)Analyze and interpret process and data to unearth weaknesses and problems, and understand the causesFormulate & document recommendations and configure Centric PLM with attention to a client's wishes, Centric PLM capabilities and budget limitations forming concise documentation with the objective to make a successful project and have referenceable customersPresent solution findings and suggestions to clients with justification, recommendation, and practical adviceTrain customers on Centric PLM solution according to the Centric training offerings throughout the different phases of the projectOrganizing and execute assigned Centric PLM software implementation projects on behalf of Centric according to client's requirements and/or scope mentioned in the statement of work, SOWDevelop detailed implementation and communication plans, including timelines, budget, resource, and progress tracking details to drive small or big Centric PLM change initiativesAssist the client in implementing the plan and resolve any occasional discrepancies – change management/project managementProvide guidance based on experience and Centric best practices for any occurring problems, issues, and planning dependencies – conflict management/project managementMaintain quality standards regarding methodologies, documentation, progress tracking, project administration by using internal Centric systemsCoach others and share experiences and knowledge SkillsExecute Centric implementation methodologiesProcess analysis methodologyRequirements gathering & sharingWorkshop ManagementUse case & concept paper writingTranslate process information and customer requirements into Centric PLM functionalityCommunication skills (internal & external) Feedback loop to project teamConflict ManagementEscalation ManagementCreate, present, and recommend Centric PLM solution optionsTraining skills (internal & external)Presentation Skills & StorytellingTime ManagementTime TrackingBudget ManagementThe ability to work in a teamSupport Change ManagementQualifications:Degree holder in a Computing related discipline such as Computer Science, Software Engineering, Information Systems, Information Technology, other Engineering disciplines etc. or Degree in Business SystemsDegree holder in Fashion Textile, Luxury Goods and related studies may be consideredSystem modelling skillsProject management certifications and/or experience is a plusAbility to communicate fluently with both technical and business audiences both verbally and in writing in Italian and EnglishYears of experience: 5+ yearsStrong consulting background and customer-facing skills and experience with Project ManagementDomain knowledge in one or more below areas Apparel, Footwear, Fashion, Retail, Manufacturing, Food and Beverage, BeautySystem Implementation and technology experience Product life cycle (PLM)Understanding the system implementation processExperience in Agile deployment methodology desirable Understanding of infrastructure and cloud computing platforms (e.g., AWS) and familiar with SaaS modelFamiliar with system modelling techniques (familiarity with UML an added advantage) For use case analysis, solution mapping and designTechnical skills for software package configurations, such as: Experience in pseudo-code/regular expressionExperience in SQL (e.g., Oracle, SQL Server, PostgreSQL)Experience in XML and JavaScript/Typescript and REST API an added advantageTechnical attitude and proven self-learning skills if some of the above skills are not present and desire to sharpen technical skill setsBusiness process mapping – BPM or other methodologiesBasic Project Management – Prince 2 foundation or equalMS OfficeConfluence & JiraWhat we offer you:Competitive salary and excellent bonus packageInternational travelMultifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesModern, international work environment and a dedicated and motivated teamWork environment built on collaboration, flexibility and respectCentric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.Powered by JazzHR#J-18808-Ljbffr


Risorsa: Allthetopbananas_Ppc

Funzione Lavorativa:

Requisiti

Business Consultant, Customer Success
Azienda:

Centric Software



Funzione Lavorativa:

Consulenza

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