Capabilities Deployment Coordinator Be part of a revolutionary change
At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Join us in our Commercial Capability Development (CCD) team and you will support Commercial Capability Development (CCD) Manager in the deployment of training across target audience in scope as needed according to training strategy plan in order to build a skilled and empowered organization through the Commercial steams in scope via multiple channels, online/offline/in presence, deploying the best learning model while monitoring efficiency and effectiveness of trainings across the organization.
Specific responsibilities include: Support CCD Manager with the local deployment of learning programs through effective facilitation of both on and offline classroom learning delivery for all streams involved from onboarding journey across all learning deployment programs developed, where applicable. Support in pivoting, readapting and & tweaking programs based on effectiveness of programs and feedback received. Conduct the Train the Trainer certification program to be achieved successfully and constantly be updated with training methodologies to optimize learning experience both virtually and physically where needed using global approach. Give support in building, co-creating, or sourcing commercial learning solution contents according to business needs. Coordinate the best delivery approach (blended, online, offline, in presence) taking into account commercial ongoing activities and workload expected. Plan and deploy follow-up training as needed, based on gaps identified, across target market audiences as needed, through delivery of on-the-job / in-field support. Be familiar with LMS platform and align on delivery methodology, attendees, progress, NPS, follow up process. Based on business expectations and prioritization for audience in scope. Support CCD Manager in keeping constant/recurrent alignment with stream referents involved on programs to be deployed in alignment with governance indication and conduct follow up. Be accountable for the delivery of all learning plans from onboarding to upskilling topics as well as gaining knowledge of multichannel stream needs and provide regular and timely feedback to Programmed Development team on training needs based on observations and feedbacks received. Maintain regular communication with Development stream for sharing of the available training offer, knowledge tests and materials enhancing the deployment of the commercial organization. For continuous improvement update monitor learning progress to target improving areas of gap identified and conduct regular feedback sessions with frontliners involved for corrective actions and follow-ups. Be constantly updated with commercial dept. streams involved through planned meetings and attend regular field visits to learn and monitor, where possible, frontliners gaps and performance, generating value feedback return. Maintain an excellent motivation within the department, emphasize team spirit and encourage an open-minded style. Develop strong, positive, cross-organization relationships with internal and external groups, and ensure collaboration within all functions of the organization. Who we're looking for: • Graduation in Economics, Business or similar
• At least 4 years' experience in training design and learning contents for international companies or complex environments
• Attitude to creativity
• Proven experience in design thinking for trainings
• Training skills
• Advanced excel and PowerPoint
• Strong communication skills & flexibility to understand different perspectives
• Fluency in Italian & English
What's 'nice to have': • Agility to work in a complex and fluid environment with tight deadlines
• Ability to work under pressure
• Team player, positive attitude and willingness to share competencies
• Entrepreneurship and attention to details
What we offer: Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
Work location: Rome
We offer a permanent contract Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With more than 700 employees, it is engaged in the commercialization of smoke-free products in Italy.
