Claims Specialist Property and ConstructionMilan, ItalyAs part of the AXA XL Italy branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims.As a Claims Specialist, you will play a critical role in AXA XL's claims for the Property team, handling a wide variety of Property and Construction claims. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate with Underwriting and Operations teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.DISCOVERyour opportunityWhat will your essential responsibilities include?·Manage and resolve claims. ·Work closely with manager and fellow Claims Specialists/Adjusters to drive files to resolution and interact and collaborate with the Underwriting team. ·Manage assigned claims while setting and implementing the case strategy for these claims under the direction of the Claims management and in accordance with the guidelines and procedures in place, carrying out the following tasks: -open the claims on the IT Systems, check the coverage and assess responsibilities -conduct coverage analysis on claims portfolio assigned -reserve the claims, appoint adjusters and experts from predetermined lists, monitor their mission and analyze their conclusions -estimate the predicted final cost and monitor the provisioning within the limits of his/her authorities -evaluate the cases and settle indemnities within the limits of his/her authorities -undertake the recovery action when necessary and collect the funds -ensure documentation is present in files and claims specialist/adjuster guidelines and protocols are followed -owning claims files and working with claims manager to develop strategies -manage claims litigation strategy or alternative resolution techniques for claims -contribute to the control of our costs and the performance of our technical results -develop and leverage the quality of service by loyally adhering to the AXA culture (availability, reliability and attentiveness) and the Group's values ·Assist Underwriters with policy review and draft initiatives ·Participate in external marketing and business development activities to establish claims' value and service proposition ·Receive mentoring and coaching from experienced Claims Specialists/Adjusters You will report to Property Claims Team Leader, ItalySHARE your talentWe are looking for someone who is willing to grow in his/her professional path within an environment that fosters collaboration, customer service and colleagues' development, focusing on excellence and creating a culture of continuous improvement. Required Skills and Abilities:·Some years of experience in handling Property and Construction claims and managing preventive actions (specialized knowledge to handle other LoBs claims is also a plus)·Communicate and work in Italian and English·Complex Claims Management:Manage complex claims as projects, coordinating the different contributors on a multi device mode to come up with adapted solutions. ·Know the insurance regulatory system; find, interpret and apply local legal regulations and company compliance policy, to recommend course of action. Formulate analyses and recommendations in written documentation.·Fraud detection: Analyze fraud and mitigation plans; use big data as well as sensors data to improve fraud detection, in all respect of customer privacy; conduct investigation analysis.·Negotiation: Understands the stakeholders needs and concerns and identifies points of agreement. Efficiently manages the interactions with other parties involved. Explores different alternatives and influence the other parties to reach an agreement with positive outcomes for all.·Stakeholder management: Cultivate relationships with brokers, court prosecutors, opposite lawyers, experts and other involved parties.·Customer centricity: Place the customer at the centre of all decisions and actions. Understand and anticipate customer needs and behaviours. Use empathic listening and formulate customized advices and solutions. Act as a brand ambassador.Desired Skills and Abilities:·Collaborative working: Excel at cooperating with multiple contributors in different locations, to achieve collective goals, in virtual or non-virtual environments, without being afraid to express disagreement. Break silos, facilitate transversal / cross function collaboration, create trust and develop a "share-to-succeed" mindset. Accept responsibility for his/her individual actions and share responsibility as team member.·Digital agility: Use digital tools and media, integrate them to optimize their ways of working and communicating. Know how to operate with the dataflow provided by these tools and media to extract relevant information and make decisions.FIND your futureAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Inclusion & Diversity
