Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleSetting up multi-cloud services (AWS, Azure, GCP); Management and setup through IaaC (Terraform); Capacity management and performance management; Managing and resolving incidents, both with direct responsibility and supporting application malfunctions due to incorrect configurations on Cloud platforms, in collaboration with client teams; Problem management: identifying root causes, corrective actions, and their tracking; Change management: handling changes, both following events and client requests. Analysis, classification, and implementation in coordination with other teams; Installation, configuration, and use of monitoring tools and alert management used by Kyndryl, and support for potential integration with tools used by the client; Installation, configuration, and deployment of event collection and log systems for use by the client team; 24x7 support for critical incidents; Taking ownership of services; Periodic reporting on availability and performance; In-depth knowledge of native-cloud components; Real-time monitoring of all platform components, identifying issues, and managing the communication process (formal and/or informal) and categorization; General knowledge of network components across various Cloud providersWho You AreExperience in installing and managing complex infrastructures for medium and large clients; In-depth technical knowledge of the involved technologies; Ability to work in teams; Aptitude for leading troubleshooting and focusing on problem-solving; Relational skills both internally and with clients; Experience in delivery-related tasks; Decision-making abilities; Leadership skills; Technical certifications (Hyperscalers, Terraform, others, ...)Locations: RomeMilanTurinBeing YouDiversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
