Descrizione lavoro We are recruitingfor a Cluster Director of Operations for Chia Laguna Resort, which iscomposed of three hotels:, and the 240 room Conrad, is one of three luxurybrands within Hilton, catering towards the Smart Luxury mindset, and offeringit's guests intuitive service, infinite connections and a world of style.Curio is a 5-Star collection ofhotels that are hand picked for their distinct character and personality,catering towards today's travelers that are looking forunique and memorable hotels thatoffer distinct and authentic experiences.As a Cluster Directorof Hotel Operations, you will be responsible for managing daily hoteloperations in the continuing effort to deliver the brand promise, creative andoutstanding guest service as well as financial objectives.RequisitiSpecifically, you will beresponsible for performing the following tasks to the highest standards:Lead and manage daily hotel operations including, but not limited to seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guests inquiries and concerns, and coordinating the necessary internal team communication schedule.Oversee service quality, guest satisfaction and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.Drive and guide financial performance based on established objectvies.Identify operational performance, productivity and efficiency opportunities, and implement measures to maximize their impact.Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution.Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, regular 1-to-1 feedback sessions, leadership coaching, professional career development, conducting annual PDR's (personal development reviews) and delivering recognition and reward.What will it be liketo work with a Hilton Brand?Hilton is theleading global hospitality company, spanning the lodging sector from luxuriousfull-service hotels and resorts to extended-stay suites and mid-priced hotels.For over a century, Hilton has offered business andleisure travelers the finest in accommodations, service, amenities and value.Hilton is dedicated to continuingits tradition of providing exceptional guest experiences across its globalbrands.Our vision unites us as ateam to create remarkable hospitality experiences around the world every day and,our amazing Team Members are at the heart of it all!Since being founded in 1919, Hiltonhas been a leader in the hospitality industry.Today, Hilton remains a beaconof innovation, quality, and success.This continued leadership is the result ofour Team Members staying true to our Vision, Mission, and Values.Specifically,we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline
