At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are looking for an outstanding supervisor to join our collections team, with a focus on managing front-line associates working early stage collections on our auto loan portfolio. Essential Duties And Responsibilities:Lead and manage team of low-risk, early to mid-stage collections team members focused on outbound and inbound contact with customers of auto loan portfolioEnsure team objectives are achievedAdminister corrective action where necessary, following labor laws and regulations and in accordance with company policyHandle escalated customer loan issues and provide guidance on resolution of escalated mattersProvide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policiesUpdate and maintain reference documents to reflect current systems and company proceduresCollaborate with other internal departments to ensure efficient handling of escalated situationsSupport management directives and initiatives as requestedRequirements & Experience:2+ years of experience in financial services, with a strong focus on auto loan management or a call center environmentBilingual, fluent in Spanish or Portuguese and English, preferredPrior team management experience in auto loan portfolio collectionsPrevious experience working in collections required, preferably consumer loans/debtFamiliarity with consumer debt collection regulatory compliance requirements preferredThe Ideal Candidate:A team player - You readily help others and are comfortable asking for help for yourselfThrive in a teaching role, transferring knowledge to position others for successExcited by the idea of constant change - You are comfortable being uncomfortableComfortable holding team members accountable for performance resultsAble to maintain order in a fast and fascinating environmentExcited to take on new tasks as they come up and solve problems in real timeEnjoy finding creative solutions to unique problems as they ariseWe believe: Diversityis a competitive advantage.We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassionis a strength.We care about our customers and look to build long-term relationships with them.
Simplicityis a key feature.We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable.We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone.We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
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