Consumer Care Specialist

The candidate will join the Dainese Consumer Care Team and will support the end customer of the B2C channel in any issue related to our products.Responsibilities are:Consumer Care Manage the Hubspot Service Hub Ticketing SystemManage customer ticketing rules & group into folders by subject for customer segmentationResponsible for promptly handling all inbound customer communication via e-mail, phone, website, social via ticketing systemAssist with updating and adding to Community Forums & articles for FAQAlways establish a friendly rapport with customersProvide daily Customer Service for all Live Chat communication requestsResponds to all inquiries dailyAssist consumers with online Product registration for all Dainese & AGV products.Promptly handle all consumer warranties for online customers with After Sales Dept.Support for online returns.Ecommerce Assist with daily order help, help track fraudulent activity and intercept orders and payment issues with consumersDirect communication with warehouse for all consumer orders, returns, exchanges or shipping issues or change requestsMake product suggestions to consumers and always try to upsellAssist with online promotions, promo codesAssist with site testing of new site features & email test groupSite Bug reportingAssist with Omnichannel & work with retails stores on Buy Online + Pickup In Store or Click & Reserve in store orders.The ideal Candidate has the following characteristics: Bachelor in Foreign languagesPrevious experience in Commercial Back OfficeExcellent knowledge (writing, listening, speaking) of English and German or FrenchGood knowledge of a third language is a plusGood command of Microsoft office suite.We are looking for a very precise and accurate person, with strong interpersonal and communication skills.Special benefits: Flexibility of working timeSmart workingCompany canteenExclusive discounts for employees…and much more… Apply now to discover more about being a Dainese employee!