Customer Service Representative

# Innovation # Teamwork # Initiative are our common values. If you are looking for a meaningful challenge in a well-established and fast-growing international company – then join us and help us grow our teams that save lives everyday.
We are a dynamic and constantly growing company. As a result, we are looking for a high motivated Customer Service Rep (f/m/d). You will have to provide front-line support for customer inquiries. You will serve as the in-house resource for the sales operations as well.
What You'll Work OnRespond to customer inquiries by taking and processing customers' ordersUtilize company systems and processes (SAP) to enter sales orders, conto visione orders and consignment replacements, confirm inventory availability, develop customized defaults for each customerProcess Returned Merchandise Authorizations (RMAs)File customer complaintsMaintain excellent customer relationsManage Travel Stock program, ensuring compliance with Quality SystemMaintain customer databasesWhat You BringBachelor's degree preferred, in Business, Marketing or related field. High School graduate with previous Customer Service, Sales or other relevant experience may be consideredMinimum 2 years Customer Service experience or a combination of education and relevant experienceStrong oral and written communication skills required, particularly telephone skillsCompetence with Microsoft Office (Outlook, Word, Excel and Power Point) and SAP or similar ERP system.Good level of written and spoken EnglishWhat We OfferPermanent and full-time positionFlexible working hours and possibility to work in home-officeThe ability to work among a professional, dynamic and vibrant global team with friendly, highly qualified colleaguesThe opportunity to be at the forefront of technology that is revolutionizing the treatment of some of the world's most devastating diseasesEmployee stock purchase planSport BenefitMeal voucherAt Penumbra we care about your qualifications and not about your gender, ethnicity, religion, sexual orientation, or age. We want you on our team, if you're skilled and a good match for our culture of collaboration.If you want to know more about Penumbra's commitment to being an equal opportunity employer, please take a look atour AAP-Policy-Statement.If you are interested in this position, please do not hesitate toapply now. For an initial exchange, please contact the HR team per email (******).

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