RoleResponsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clientsResponsibilities Support Managers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of the Client Solution workbookResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentationEnsure and Sign Off System Maintenance TestingSupport the review of the Statement of Works before its shared with the Client to ensure its fit for purposeResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programsResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededSupport Year EndAbility to recognize and deal appropriately with sensitive and confidential informationProactively identify upsell opportunitiesSupport Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleALIGHT Security Standards are adhered and followedTime Recording to be completed on time and accuratelyContribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all ALIGHT HR announcements and communicationsBuild good relationships with all lines of businesses where appropriateParticipates in projects and activities as needed and assigned We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
