Our Client is an international Sports and Hospitality Group . As part of the business expansion in Italy , we are recruiting for the Modena Center a D EPUTY MANAGER / A SSISTANT TO THE GENERAL MANAGER Location: Modena Role Reporting to the Modena General Manager , t he appointee will: Focus on the support, management and development of the M aintenance, C leaning, HSE , R eception and A dministration teams plus external service providers Set challenging and attainable stretch targets Support the Financial Administrator by ensuring financially-viable labour scheduling, by checking and approving for payment staff hours worked, by ensuring financial control and p/l management Ensure smooth resolution of front-office / client issues, escalating as appropriate Act as a Duty Manager / Club point of reference for a couple of days per week Work flexible hours for 5 days over a 7-day week alternating with and deputising for the GM as required Recruit, support, develop and manage new team members as required L iaise with the Cent er 's C lients and visitors for customer experience feedback C ollaborate with the GM to share ideas, drive initiatives, implement strategies and attain targets Contribute to and take part in local, national and international improvement projects Ensure a high level of Customer Service and Customer Experience S hare expertise and Best Practice Contribute to ensuring an optimum working environment Candidate Profile University Degree or High-School leaving certificate Good English for internal Group communication and training; also to develop a career in the Group Similar p eople-management experience from within the services sector; preferably within hospitality, out-of-home, entertainment or sports facilities sectors Experience from a multi-site, service-based industry welcomed Experience from an international group appreciated Education / Training in sports / sports-management appreciated Knowledge of the gym / sports environment appreciated Willing to work flexible hours / shifts A ble to understand a p/l and basic financial management Digitally literate Customer service and Customer experience focus Team player, presentable, self-motivated, well-organised, good communication skills Keen to take on increased responsibility as the business expands Excellent development prospects in a solid and expanding international group The research is aimed at people of both sexes (L.903/77), if you are interested to this opportunity, please send your application authorizing the treatment of your personal data according to (art. 13, reg. UE 2016/679) #J-18808-Ljbffr
