Design Your Future at PVH
Deputy Manager Customer Experience and Sales - Clavin Klein Bergamo (Orio)PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels.
PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company. Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein. Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth.
As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business. At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages.
Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business.
MISSION The ideal candidate, working closer to the Store Manager, has to ensure continuity and maintenance of strategic standards and operational procedures in order to achieve company goals.
KEY RESPONSIBILITIES CUSTOMER EXPERIENCE
Responsible of the Customer Experience in Store, assures that all aspects of the selling ceremony are in place and exercised by the team he coordinates
Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ
Manages all delicate situations returns, end of season, customer returns, repairs, complaints
PEOPLE
Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
Coach team to exploit every chance to connect and convert, constantly up-to-date regarding store sales progress
Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved
Serves as in floor trainer providing the staff continuous feedback on performance
Conduct regular 1to1 with the team he coordinates
Support the SM in Recruit, motivate, develop and lead a store team
Ensure the appropriate onboarding of new hires
Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, engaging animation of the store board
OPERATION
Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets
Omnichannel Sales Service, Ois
Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates
SALES & KPI'S
Ensure continuous progress on performance KPIs as assigned
Utilize Company reports to analyze trends and provide the Sm recommendation for action
Conduct productive daily meetings to ensure that goals are met
ABOUT YOU University Degree in Economics or related studies
At least 5 years' experience in similar role within structured environment
Highly developed business acumen
Ability to take a 'big picture' view of a situation
Good communication and collaboration skills and abilities
Highly detail oriented and organized in work
High level in local language and in oral as well as written English communication
WHAT YOU CAN EXPECT FROM US A company culture that fosters development, offering training and learning opportunities through our very own PVH University
An international environment which respects diversity, equality, and individuality
A super modern approach to Fashion, Omnichannel, we are pioneering the industry
An hybrid-working program that empowers our associates to work from everywhere (where applicable)
An yearly welfare program, iOS devices, superb Application to enhance collaboration
A best in class People's Place inside the Milan Office
A fantastic environment where you can fail fast and learn fast
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