Desktop Support Technician L2 It

Cassina De' Pecchi, Italy| Posted on 02/04/2024Contacting clients to find out thenature of the problem.Traveling to the client's locationor connecting via remote link.Troubleshooting hardware andsoftware issues.Installing and maintaining hardwareand computer peripherals.Installing and upgrading operatingsystems and computer software.Troubleshooting networking andconnection issues.Advising on software or hardware upgrades.Providing basic training oncomputer operation and management.Completing job reports and ordering supplies.RequirementsProven work experience as Desktop Support Engineer or Support Technician.Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.Knowledge of popular operating systems, software applications, and remote connection system.Good written and verbal communication skills (both in English and Italian).Support mobile devices, such as iPads, iPhones, and Android devices.Must have experience in using a Call Logging system.Must have a good working knowledge of Windows 7/10 and related Office applications.Completion of CompTIA certifications – e.G. A+, Network+, etc.Completion of Microsoft certifications – e.G., MCP, MCITP, MCSE#J-18808-Ljbffr