Description:
Max bill rate $107.95.
preference is for onsite 3 days a week (TuesThur)
3 Must haves on the resume: 5 years of work experience finance and/or pricing and/or business model experience
Temp only (maternity backfill)
Education requirements: business undergrad major or minor MBA preferred.
Senior Manager Commercial Customer Experience
Position Overview:
The Senior Manager Commercial Customer Experience will lead a cross functional team to evolve the business model and enhance the commercial customer experience to accelerate profitable growth for the business and facilitate the commercial transition to a SaaS cloud model. He/she is responsible for developing a clearly articulated and executable strategy that evolves our current productbyproduct capital maintenance approach to a wholistic subscription approach that drives greater customer value/satisfaction category share expansion and share of wallet. Other aspects include pricing contracting and billing harmonization and advancements. This role will also be integral to Vanguard and project Ironman. The end goal is to provide a superior commercial experience for our customers that 1) differentiates BD from competitors 2) strengthens BD s relationship with our customers 3) increases stickiness and 4) incentivizes customers to standardize on BD solutions across the med use process.
Deliverable execution depends on strong buyin from many stakeholders. Fostering tight cross platform / cross functional / cross BU collaboration is key. Impart winwinwin value perspective: the customer wins the anchor product wins the connected system wins. Lead group to a oneteam mentality and highperformance culture. Determine key areas of change management process evolution to enable successful execution of the plan. Service and implementation are only in scope to the extent to which they are relevant to the commercial customer experience.
This position is based in San Diego CA and will report to the Senior Director Globalization & Customer Experience.
Responsibilities:
Innovate packaging options to align disparate digital offerings into wholistic solution.
Evolve commercial approach for flexibility in connecting multiple hardware into core system.
Harmonize business model pricing contracting and billing across product lines and geographies.
Model impact on traditional hardware selling (purchase/lease) and pricing allocation.
Develop Cross BU integration approach technologically and commercially.
Lead Crossfunctional partnership to secure enabling people / process / technology.
Determine P&L impacts and mitigations.
Partner with cross functional teams such as contracting accounting and IT to develop process and system requirements.
Experience & Competencies
Experience and understanding of US and international acute care hospitals medication management process.
MBA with a concentration in Marketing a plus.
58 years of experience in upstream marketing general management business development.
Ideal candidate will have experience in both upstream and downstream marketing.
Demonstrated ability to conceive develop and implement commercial strategies convert these into tactical business plans and deliver results.
Demonstrated ability to partner with functional teams to enhance systems and processes to support business goals.
Critical thinking/analytical capability.
Ability to work autonomously with minimal direction.
Strong leadership presence with ability to utilize organizational channels experience and influencing skills to persuade others of the course of action facilitate successful project implementation and effective implementation.
Excellent interpersonal communication and negotiation skills for a wide variety of audiences including senior management.
Strong learning agility.
Ability to work across all global regions/functions at both an executive and tactical sales/marketing level.
Proficient with Microsoft Office applications.
Ability to travel up to 20% of the time.
Additional Details Safety Rules : For certain roles at at this client assignment is contingent upon the Employer of Record s receipt of sufficient proof that you are fully vaccinated against COVID19 (meaning two weeks have passed after the last injection of Pfizer/Moderna or two weeks after receipt of the J&J). In some locations testing for COVID19 may be available and/or required. Requests for accommodation will be considered pursuant to applicable law. Exempt/NonExempt Status : Exempt Industry Title : Staff Firmware Engineer Job Group : 5 Project Name : flex Contract to hire position : Unknown Shift : N/A Screening Requirements : N/A
