Breaking Ground Director, Quality Assurance and Improvement New York , New York Apply Now Director, Quality Assurance and Improvement505 8th Ave, New York, NY 10018, USATuesday, May 14, 2024ABOUT US: - We believe that everyone deserves a home!Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.Reporting to the Vice President, Government Contract Compliance and Data Strategy, the Director, Quality Assurance and Improvement supports the organization by conducting compliance audits to assist making assessments for process improvements, contract scoring, and compliance. The Director manages the Quality Assurance team and manages the audit processes, provides quality checks, and ensures appropriate access to SharePoint and third-party systems.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage Q uality A ssurance teamDevelop and implement internal audit processes and continuous quality improvement frameworks to improve contract performance and to meet industry best practicesCoordinate and respond to audit related activities by government agencies including performance evaluation rebuttals, site visits, and corrective action plansProvide training and support to staff designed to improve adherence with contract and regulatory requirements (securing operating certificates for transitional housing, vendor integrity, VAWA, incident management, etc.)Manage and audit content, privacy, and access requests to SharePoint, certain 3 rd Party Software (including RealPage and AWARDS) . Manage ongoing audits of permissions to ensure appropriate accessRepresent organization at external meetings, workgroups, and committees, and provide updates to senior leadershipPartner with Property Management, Programs, and Leasing, to conduct compliance audits and quality assurance reviews, and work with teams as needed to improve performance, contract scoring and complianceCreate maps and documents for new or existing processes to ensure clarity of responsibility and workflowProduce process documents as requestedExecute the SharePoint implementation plan across the organization and partner with stakeholders to make edits and updatesWork with internal partners to address reporting needs and to convey outcomesQuality check data before turning over to requesting partyProduce compliance documentation when requested (certifications, AWARDS Reporting, RealPage, and Breaking Ground Portal)Review department reports for data trends to identify areas for performance improvementCollaborate with internal and external partners to understand data collection tracking needs for contracts and further knowledge enhancement, communicate needs to data analytics and software engineering teams, support ongoing collaboration needsPerform other duties as assignedMINIMUM QUALIFICATIONS:Bachelor's degree required ; Master's Degree in Public Policy , Administration or similar field strongly preferredMinimum 4 years of e xperience in auditing and quality assurance of housing programs, government regulations and funding sources, and social servicesComprehension and implementation of regulatory requirements experienceMinimum 1 year of s upervisory experienceExceptional writing abilities, and collaborative work styleSystems management experience, and ability to navigate multiple databasesSkilled at p roject managementAbility to learn databases and information management systemsProficient in MS Office Suite, including Excel functions: index matches and pivot tables. Expected to gain proficiency in government and other databases, Real Page, and other software programs/services used by the organization#J-18808-Ljbffr
