Great People. Great Mission. Great Benefits. Join a diverse community of fun, energetic, and dedicated professionals who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN's headquarters, established in 2012, is housed in a stunning, energy-efficient office located in downtown Minneapolis's dynamic Mill District. Our location offers easy access to the light rail, major bus lines, ample parking options, walking/biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone.
POSITION SUMMARY: The Editorial and Service Coordinator provides editorial and administrative support to the Manager, Journal Editorial & Content Development and the Senior Publications Assistant. This position provides customer service to authors, reviewers, and potential submitters to the Family of Journals to swiftly offer solutions, in alignment with the journal's mission and vision, and assists with maintaining and updating processes and standard operating procedures.
ESSENTIAL ACCOUNTABILITIES: Neurology Journal Customer Service
Actively engages with readers, users, reviewers, authors, and potential submitters to resolve answers according to author instructions and Editorial Office policiesMaintains thorough knowledge of author instructions and policies to effectively communicate with authors.Provides author and reviewer customer service supportEscalates complex service inquiries related to authorship problems, editorial manuscript tracking system issues, and journal permissions to Managing Editors of each publication.Troubleshoots online peer-review system problems to ensure customer satisfactionEducates staff by maintaining standard operating procedure documentation
Editorial Assistance
Organizes editorial and production meetings and conference call logistics including agendas Scribes meeting minutes and distributes them to participantsAssists with administrative duties for editorial board onboarding and offboarding tasksEnters vendor payments and handles reimbursements for editor retreats, meetings, and other expensesCollaborates with staff to coordinate the review process for the annual Top Reviewer Awards recognition program, obtain information for marketing materials, and manage certificate creation and shipmentAssists staff with annual editorial board gift and ancillary shipments. Assists staff as neededPartners with vendor to create Editorial Board directory; edits and reviews multiple iterations and provides final approvalThis job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, activities, and responsibilities may change at any time with or without notice.
QUALIFICATIONS: Education:
Associates Degree in English, Journalism, Communications, Humanities, Science, or related area is requiredExperience:
Minimum of 1 year of demonstrated high quality customer service experience is requiredMinimum of 1 year experience in documenting standard operating procedures/instructions is requiredCopyediting and proofreading experience is preferredEquivalent combination of education and experience beyond the minimum requirement may be substituted for qualification requirements.
Additional Knowledge, Skills and Abilities:
Ability to collaborate across teams is requiredProactive decision-making skills are requiredExcellent verbal and written communication skills are requiredStrong organizational skills are requiredAttention to detail is requiredDemonstrated ability in meeting coordination is requiredProficiency with Microsoft Office Suite including Word, and Excel, is requiredProficiency in working within a database is preferred, particularly project management or manuscript tracking platformsProfessional copyediting skills are preferred ADDITIONAL POSITION INFORMATION: FLSA Classification: Non-exempt
Travel Requirements: Minimal travel required – approximately 5%. Ability to legally travel outside of the United States, particularly but not limited to Canada.
Location: Minneapolis, MN and is and is identified as primarily remote (ability to work remotely, but required to work in the office as needed or requested)
Schedule: Rarely beyond standard work schedule required
Physical Requirements: Standard office setting, with ability to sit for long periods of time, occasional use of stairs; regular use of computer and office equipment, lifting up to 10 lbs. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If our great people, great mission, and great location weren't enough, we offer great benefits.
Twenty-two days of paid personal time off (PTO) in the first yearThirteen paid holidays per year in addition to PTO$250 one-time telework allowanceCompany contribution equal to 10.5 percent of salary to AAN employee 401K retirement savings accountMedical insurance (Both Traditional PPO and HDHP with HSA contribution)Dental insuranceVision insuranceLife and AD&D insurance—premiums covered 100 percent by the AANLong-term disability insurance fully funded—covered 100 percent by the AANShort-term disability insurance fully funded—covered 100 percent by the AANID theft protectionTravel insuranceFlexible spending planComputer loan purchase planTransportation subsidyWellness offeringsOn-site workout facility, gender neutral restroom, lactation room, and wellness roomDiversity, Equity, and Inclusion training programsFlexible work schedulesMental health resourcesReasonable AccommodationsDiversity, Equity, and Inclusion is a commitment of the AAN. The AAN is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, genetic information, or any other characteristic protected by law.
If you need assistance with completing our online application process, and/or require a reasonable accommodation for any part of the hiring process, please contact ******
American Academy of Neurology
201 Chicago Avenue
Minneapolis, MN 55415
www.aan.com
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