As the Field Service Engineer in Power and Water Solutions BU your role will be to support our customers at site (mainly power plants) by delivering activities required for maintenance, solving and incident resolution, technical support, system upgrade, warranty services, training, implementing configuration and/or modifications, on call services to Ovation DCS/SIS and to Power and Water Cybersecurity Suite. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve reliability and boost performance of their Ovation DCS systems. We look forward to seeing your application! In This Role, Your Responsibilities Will Be: Perform tasks for system maintenance and performance evaluations. Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Fixing the problem, provide and/or recommend solutions to these complaints/problems. Provide remote (phone, internet) technical support assistance for System users of Ovation DCS. Be able and willing to perform on-call shift based services (if applicable) and emergency call-out services to provide customers with fast and efficient services. Use effectively Service tools (SMS, Guardian, etc) as well as other internal tools (CRM, INAZ, Clarity, Service App) Assist in design studies, H/W & S/W upgrades & modifications. Configuring/application management and support Support project activities at customer site providing on-site customer training in the application, service and operation of Emerson products Keeping up to date with the latest developments and specializing in certain technologies and/or products for which you will be performing services; for example Ovation DCS platform, Ovation Network, Power and Water Cybersecurity Suite, Turbine control applications, Virtualization, Ovation Upgrades (physical and virtualized), Backup & Recovery, Patch Management, Endpoint Security etc. Who You Are: You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You pursue everything with energy, drive, and the need to finish. You use knowledge of the business systems, process industry, you know how to deal with ambiguity and you are willed to take action and committed to self-development. For This Role, You Will Need: Degree or equivalent experience in an engineering field, such as mechanical / electrical, computer science, or control systems preferred. Knowledge on Information technology (IT) & Networking, Cyber Security, Virtualization, Programming Software, Operating Systems, Active Directory, Patch Management, Backup and Recovery. Experience in process industry such as Power, Water, Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries. Good communications skills and fluent in Italian and English – written and spoken. Preferred Qualifications that Set You Apart: Experience in DCS application (knowledge of Ovation DCS being an advantage). Start up and Commissioning Experience in the process automation, control performance Technical competencies (electrical/electronic, power), Field Buses knowledge (Modbus, IEC 61850, IEC 60870 (IEC 104/103/101), Profibus, Fieldbus, GE MARK V/VI, DNP3, Extensive travelling to customer site. Availability to work non-office hours, occasionally including weekends, to support customer and perform call-out services. Our Offer to You We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
