col-wideJob Description:Job DescriptionPlease kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization. INTERNAL ONLYRole PurposeGlobal Snapshots are highly profitable Ad hoc multi country back data reports. Global Snapshots generate >$57 million revenue worldwide, with 80% margin - growing with double digits over the last years. For many of the over 500 global and local clients, Global Snapshots are their only market data source and step stone to wider NielsenIQ services. Snapshots are quick (5-10 days) turn-around deliveries.The Global Snapshot GCE is the key operational contact for clients and NielsenIQ countries worldwide, working on the design and management of the production and delivery of the multi-country Ad hoc reports. The Global Snapshot GCE ensures the reports optimally combine client needs and existing data sources. Good project design with appropriate set-up is crucial for good quality and on time deliveries.Job ResponsibilitiesProvide services which meet client needs. Key to this is the discussion with clients and Business Development Managers to advise them on how Ad Hoc reports including multiple country information can best be set up and delivered.Key touch point both externally (for the client) and internally (for Client Service / Business Development Managers and ISC network in local countries) with responsibility for proactive communication and transparency on issues, service enhancements, technology updates etc…Coordinate data orders (linked to Availability studies) to ISC network in NielsenIQ local countries and production of the Snapshot reports.Coordinate report production with production team in PuneWork on process and service improvement to bring efficiency, productivity, and flexibility in global snapshot team.Accountable for supporting clients and Business Development Managers on the correct escalation and resolution of day to day queries, new business opportunities and on technical requirementsAttend client meetings to identify client needs versus production capabilities, agree on best compromise and apply learnings / best practises in case of recurring deliveriesSupport the ISC in Global snapshot team for China: support our hub on international queries on local data availability, data orders and data queries.ScopeKey interface relationships (internal and external)Local and Global clients for their report project set upGlobal Client Delivery (GCD) and GCD senior leadershipBusiness Development ManagersInternational Service Coordinator network (in GBS or Client Service)Regional / Local Delivery CenterGS Pune HUBThe role isglobalOther factors indicating size/complexity of role:Mix of local and global clientsKnowledge of multiple GCD tools to coordinate Ad hoc reports under high delivery time pressure and client customization requests to meet client needsKnowledge of multiple local country Production Platforms and categoriesStrong relationships with ISC network, Global Services Business Development Managers and within F&D countries are essentialGeneric technical knowledge requirementsRole RequirementsClient facing skillsExcellent verbal and numerical reasoning skillsStrong communication skills – very good English and fluent Italian languageAbility to build relationships across countries and cultures to establish a networkExcellent administrative and organisational skills to track the status of Ad Hoc reports production and deliveryProblem solvingExcel skills – EssentialProgramming skills (VBA/PowerBI/PowerApps…) – an advantageAbility to work under pressure and to ask for support when requiredAdditional InformationAbout NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.Want to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
