Job summaryThe Global Wellness Account Coordinator (Content/Clinical) is responsible for the constant improvement & smooth application of the client-specific global wellness program for local teams in the APAC and Americas regions, who support sensitive social media content review and moderation. In order to provide best-in-class service, the coordinator collects, analyzes, maintains, and presents qualitative and quantitative data to internal and external stakeholders on a global scale. Main responsibilities Support the Global Account Wellness Leader in the development, implementation, and coordination of a best-in-class Wellbeing & Resiliency framework.Provide continuous improvement to the program with new insights gathered from industry research on global Wellbeing & Resiliency practices.Work with and consolidate multiple data sources in varying formats (surveys, feedback forms, focus groups, hard numbers, qualitative and quantitative data, etc.).Drive conclusions and effective actions, and successfully present findings to internal and external stakeholders on a global scale.Cooperate with various teams within the account (Client Management, Operations, HR, Workforce Management) to support the deployment of large-scale Wellbeing & Resiliency initiatives to local teams while tailoring practices according to culturally sensitive standards.Additional tasks may be assigned at any time based on growing business requirements. The role might require international travelling up to 10% of total work time. Competencies & professional backgroundBackground: Master's degree in clinical psychology or relevant field Minimum 5 years in relevant field in global operationsHigh level of experience in Global Project Management in large scales.Highly skilled in agile/lean way of working while creating best-in-class employee support programs.Expert level in collecting and presenting employee experience and wellness data to global audience and industry leaders. Soft Skills: Independent working style and high commitment. Ability to lead a global project with various stakeholders.Experience in a client-facing operational position focused on Employee engagement, Wellness, L&D or similar.Strong verbal and written communication skills in English (business fluent)Having the drive to realize objectives and combine various goals as a personal ambition. Great ability of thinking outside set paths and able to produce several solutions to different situations.Inspiring talent in stakeholder management and overall communication.Excellent problem solving, judgment and decision-making skills.Strong organizational and coordination skills.Being able to build strong and positive relationships in a complex international environment.
