GUCCI Client Advisor EMEA Client Services (Dutch Speaker) page is loaded GUCCI Client Advisor EMEA Client Services (Dutch Speaker) Apply locations SCANDICCI time type Full time posted on Posted 30+ Days Ago job requisition id R116663 Summary
Role Mission
Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.Job Description Key Responsibilities Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channelsProvides information on the brand's history and recent updates, as well as on stores and products' details and stock availabilitiesAssists clients in placing distant orders by phoneSupports clients in case of complaints and returns (in cooperation with our Back Office team)Reaches team's KPIs and targets in terms of performance quality and business resultsEfficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)Proactively contacts clients in order to develop his/her personal client bookCompletes training respecting the deadlines defined by Training Manager and Team ManagerKey Requirements Previous Client Service experience in Retail, Hospitality or e-CommerceFluent in Dutch and English. Knowledge of Italian is a plusClient-centric mindset, willing to provide excellent customer serviceBusiness-orientated, committed to achieve individual and team sales targetsDigital oriented, able or willing to work with different IT toolsTeam player with good communication and interpersonal skillsEmpathetic and curious approachAble to manage stress with calm and proactivity Job Type
Fixed Term (Fixed Term)Start Date
2023-07-24Schedule
Full timeOrganization
G Commerce Europe S.p.A. Similar Jobs (1) GUCCI Client Advisor EMEA Client Services (German Speaker) locations SCANDICCI time type Full time posted on Posted 15 Days Ago
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
Join us to shape the Luxury of tomorrow with us.
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