Gucci Client Advisor Emea Client Services (German Speaker)

Description Key Responsibilities Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channelsProvides information on the brand's history and recent updates, as well as on stores and products' details and stock availabilitiesAssists clients in placing distant orders by phoneSupports clients in case of complaints and returns (in cooperation with our Back Office team)Reaches team's KPIs and targets in terms of performance quality and business resultsEfficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)Proactively contacts clients in order to develop his/her personal client bookCompletes training respecting the deadlines defined by Training Manager and Team ManagerKey Requirements Previous Client Service experience in Retail, Hospitality or e-CommerceFluent in German and English. Knowledge of Italian is a plusClient-centric mindset, willing to provide excellent customer serviceBusiness-orientated, committed to achieve individual and team sales targetsDigital oriented, able or willing to work with different IT toolsTeam player with good communication and interpersonal skillsEmpathetic and curious approachAble to manage stress with calm and proactivity Job TypeFixed Term (Fixed Term)Start Date2024-04-15ScheduleFull timeOrganizationG Commerce Europe S.p.A.