Job Description As System Specialist you ensure well-functioning warehouse management system and overarching warehouse control system by supporting from a technology perspective in collaboration with your team. Responsabilities: Ensure well-functioning WHM & overarching WH Control System Support DC operations Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC Communicate change requests from end users to Regional Sales & Ops Maximize operational excellence, quality and efficiency by educating end users in the IT system functionality Distribute & translate release notes and inform/ ensure training of users in the new functionality of a release Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting) Ensure high quality level of all decided IT system related procedures and correct implementation Ensure training of end users (training conducted by Advanced Users, if exist) in the departments in new systems and functionalities Align release waves and system down time with key stake holders, i.e. DC management, sales etc. Ensure training of team leaders on any basic new functionality Qualifications Competencies Strong expertise in DC-level technology infrastructure, WMS, WCS and supplementing systems experience Functional competencies for supporting technology and system-related operations and incidents Proactivity in problem-solving and hands-on attitude to resolving incidents Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer Strong communication and coordination skills and a collaborative mindset Additional Information This is a permanent full-time position based in Casalpusterlengo (LO). Global discount for H&M staff in shops and online (25%) - Includes all H&M group brands (COS, Weekday, Monki, ARKET, &Other Stories, H&M Home and Afound). Electronic Ticket Restaurant for each working day of €6 Incentive Programme for our employees Supplementary health care for employees CCNL - Fondo Est Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
