Help Desk Consultant ITo view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's.Bookmark this Posting |Print Preview |Apply for this Job Please see Special Instructions for more details. Grad students only. Excellent written & oral communication skills & customer service skills required. Summer, Fall, Spring positions. Provide first level help desk support to faculty, staff & students. Assist with computer problems, provide diagnosis and resolutions. Log calls utilizing help desk system No Experience Necessary! UNIT will provide ALL the training Salary $13.00 per/hour Please Contact Kimberly Walter Posting DetailsDo you have questions about the application process? If so, please refer to the Applicant FAQ's. Position Information Posting Number: 20234652V Position Title: Help Desk Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information Job Description Summary: *Provide first-level help desk support to provide support for all UNIT -supported systems. *Consult with students, faculty, and staff regarding issues with Villanova technology and systems. *Assist with computer problems and provide diagnosis and resolutions. *Log calls utilizing the TeamDynamix ( TDX ) ticket system. Requirements: Must be a graduate student.Some technical knowledge to support the IT infrastructure.* Excellent written and oral communication skills.* Excellent customer service skills. Additional Information: * Summer, Fall, and Spring position.* UNIT will provide ALL training. Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information Closing Date (11:59pm ET): 05/21/2025 Open Until Filled Yes Posting Specific Questions Required fields are indicated with an asterisk (*). * Are you currently a registered Villanova student?YesNo * Are you eligible for work study?YesNoI don't know * What is your availability? (days and times)(Open Ended Question) * Have you ever worked on campus before? If "Y", what department and semester/year?(Open Ended Question) Optional Applicant Documents: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest #J-18808-Ljbffr
