Position Information Job Title: HelpLine Coordinator Program/Dept: Statewide Food Access
Location: St. Paul & New Hope
Manager: HelpLine Specialist
This is a full-time non-exempt position, 40 hrs/wk, Mon-Fri, with a competitive benefits package. The hiring range is between $20-$24/hour.
Job Summary The HelpLine Coordinator is responsible for connecting individual callers to public assistance programs, food resources and providing relevant referrals to partner organizations. This role is important to ensure that the Minnesota Food HelpLine responds to callers and partners in a timely fashion and that those responses are tracked and included in regular reporting. This position reports to the HelpLine Specialist and has no direct reports.
Core Job Functions
Minnesota Food Helpline Coordination · Answer incoming calls to the Minnesota Food HelpLline and make outgoing calls for SNAP Rx referrals.
· Identify and build relationships with veteran services organizations.
· Works with veteran service organizations to identify and connect veterans in need of food resources.
· Enter call center data into the database and assist with call center data reporting.
· Respond to text, live chat, voicemail, and web-based inquiries.
· Conduct follow up calls with people previously assisted by the HelpLine.
· Ensure all applicable resources (SNAP, WIC, food shelf, etc.) are discussed and made accessible to each caller.
· Identify trends in caller needs and gaps in available services.
· Prepare and present trainings on food resources to community groups and partners as requested.
· Track and compile data for reports to referral sources.
· Assist with maintaining contracts and invoices for referral sources.
· Assist with other clerical and administrative duties as assigned.
Position Requirements A. Skills, Knowledge, and Abilities · Ability to work effectively with partners who are significantly diverse with respect to age, race, ethnicity, gender orientation, socio-economic status, nationality, and religion.
· Ability to work effectively in an organization that has recognized its own equity issues and seeks to be more representative of the community.
· Excellent verbal and written communications skills.
· Ability to be punctual and dependable.
· Ability to manage time effectively, prioritize and meet deadlines.
· Excellent customer service skills.
· Microsoft office programs and computer skills, especially Excel, Outlook, and Word.
· Fluency in English required, ability to speak a second language highly valued.
· Knowledge of public assistance programs, either through personal or professional experience preferred.
· Knowledge of the military and veteran community, either through personal or professional experience preferred.
B. Minimum Education and Experience · High School diploma or general education degree (GED)
· One to two years related experience; or equivalent combination of education and experience.
· direct service experience in a non-profit setting is a plus
Benefits The Food Group values organizational culture and the dedicated staff that make the mission of the organization possible in the community. We offer a competitive benefits package that includes:
· Medical Insurance (100% employer paid employee portion and 50% dependents)
· Dental coverage and voluntary vision plan
· 18 days of PTO accrued in the first year of employment
· 16 paid holidays including a collective summer and winter break
· 401K employer contribution
· STD, LTD, and Employee Term Life and AD&D benefits (100% employer paid)
· HSA with employer annual contribution
· Paid childcare leave policy.
Additionally, TFG works hard to allow for flexibility within schedules and roles as needed and able and values and promotes work life balance.
Working Conditions and Environment This position is mostly remote, with occasional in-person meetings in an office setting. The building is accessible and smoke free. This position works during normal business hours. Some evening and/or weekend hours may be required for special events. Start times are flexible to adjust to bus, biking, or other transportation schedules. Must be able to sit for long periods of time and utilize various office equipment (e.g., computer, phone, and calculator) on a continual basis.
All employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, gender orientation, socio-economic status, nationality, and religion.
People of Color and LGBTQ people are strongly encouraged to apply. The Food Group is an equal opportunity employer.
Organization Overview The Food Group (TFG) is a local nonprofit focused on advancing healthy food access. Established in 1976, we provide nutritious food and support services to over 240 hunger relief partners and food distribution locations, in addition to training immigrant farmers, farmers of color, and other historically underrepresented farmers in sustainable farming practices.
Our culture and environment can be described as high-trust, cooperative, collaborative, open, and fun. We are a workplace that is full of people who genuinely appreciate each other and work best when tackling big ideas as a team. We value individuals who bring their life experiences to their work, knowing that the ways that they have experienced racial, economic, or gender injustice drive their passion to create change. We are a team of passionate, dedicated people who work alongside each other.
Equity is fundamental to our mission to fight hunger and nourish our community. Where we live, how much money we make, or the color of our skin currently influences access to healthy and culturally-appropriate foods. We must address the roots of these inequities so everyone in our community has the opportunity to live their best life. We believe in working with our community and organizations to improve food access and make systemic changes in hunger relief. To do so, equity is a part of all aspects of our work. We invite individuals from different abilities, ethnicities, genders, races, religions, sexual orientations, and socioeconomic backgrounds to take part in and shape the work in the community.
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