Rocco Forte House in Milan, our new opening set for next July, is an exquisite 19th century Milanese palazzo located on Via Manzoni, on the corner of Via della Spiga, in the heart of the city's most fashionable neighbourhood, Quadrilatero della Moda. Sensitively restored to its original splendour, the building now houses a collection of 11 unique apartments.
The Position HOUSE MANAGER Main Purpose: As House Manager you will be one of our Ambassadors of Excellence: quality and Guest care will be your main focus. You will be responsible for the operations of our House Team, ensuring the highest service standards. You will support, coordinate and develop the department's team members in order to exceed Guests' expectations.
Reports to: Managing Director, Northern Italy.
Main duties & responsibilities:
• Supervise all the House operations, according to the Company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, apartment orientation, providing general info to Guests.
• Responsible for providing each Guest a warm and efficient arrival and departure process.
• Handle all Guests requests and be proactive in offering relevant services.
• Manage advance payments, Guests' billings and you will be responsible for the relevant accounting tasks.
• Coordinate the housekeeping and maintenance service in line with Guests' preferences and service standards.
• Coordinate the delivery of services required from Guests.
• Coordinate relations with relevant stakeholders.
• Supervise décor, maintenance and cleanliness of the whole property.
• Be responsible for H&S compliance for the duration of the shift.
• Be updated about the events in town and willing to communicate them to the Guests.
We offer:
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
Competencies required:
• Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.
• Communication: He/she shares information across the business in a timely manner to inform better decisions.
• Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.
• Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
• Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.
Other requirements:
• Professional experience in a similar role.
• Knowledge of Hotel Management software (e.g. Opera).
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher).
• Fluent in English and Italian. A third language is preferred.
• Strong passion for hospitality and attention to details.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
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