Company DescriptionWhere we are today: With a global mission to "make the healthcare experience more human", Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 130,000 customers globally and operates in 13 countries. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, the company offers a more sophisticated suite of optimisation products for large healthcare institutions.We built medical Practice Management Software as a SaaS. We help 250,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor and book an appointment.Where we come from: Docplanner was founded in 2012 in Poland. Today, we're a team of 2,400 passionate people all over the globe. We are backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital and One Peak Partners and have raised a total of €400 million to date.Job DescriptionThe missionFor our next stage of growth in Italy (the #1 revenue contributor among our 13 markets), we are looking for a strong people leader to work with the country leadership team to translate organizational and business priorities into People initiatives with metrics to support and track success.The roleYou will be joining our global People Experience (Px) team, reporting to , Founder and CEO of MioDottore, and , Co-Founder and Chief People Officer of Docplanner Group, to work with the Italian leaders and global Px leadership to define people priorities that align with the experience we want to create for our people, level up with our Talent Acquisition team and work with the business on bringing the right people on board, and drive business goal delivery. This is a hybrid role based in Rome.What you will doProvide business insight to Px, and Px insight to business, with a specific focus on delivering measurable resultsOwn the employee lifecycle and People practices for talent acquisition, onboarding, performance management, people development, total rewards, HR admin and payrollWork with global peers in Px and business to co-design the right people products/initiatives that create the environment and opportunity for our people to excelProvide coaching to all levels of leadership on goal alignment, people experience and company cultureProvide knowledge and understanding of employment-related laws and regulations. Partner with Legal to maintain compliance in all matters of employment and stay current on regulatory, market, and practice changes and trends.Provide communication models and direction setting to ensure alignment throughout the Italian organizationLead, develop and retain the Italian Px teamKey objectivesWork with leaders to identify, attract and develop talent and succession allowing for future capability needs and opportunity whilst balancing business risksLead our talent acquisition with the team, scaling the Italian org from approx. 400 now to 500Provide development for managers on how to facilitate team reviews, set goals, measure results and how to ensure cascade and exchange of information Build insight in how our people feel and what's important to them - and develop programs to impact gaps and build on strengths (Officevibe and others)Design and deliver effective - while scalable and flexible - people processes and policies (on- and off-boarding, mobility, compensation, promotions, etc.)With your Px team and other functions, create a seamless and delightful employee experienceQualificationsWhat will help you succeedTrack record driving employee engagement and cultureBuilding or applying people metrics that drive people and business decisionsIntroducing and rolling out HR automation and adjusting systems and processesWorking knowledge of multiple people experience areas, including talent acquisition and retention, compensation, organisational diagnosis, performance management and employment lawsDemonstrated experience in change management best practicesLarge-scale TA and recruiting experience with large volumes (ideally related to commercial functions like sales, customer success)Working knowledge of employment and regulatory law and HR market practices in ItalyFluency in Italian and EnglishExpertise in leading one of the functional people experience areas is a plusIdeally, People experience in organizations with sizable sales teamsStrong people development skills: ability to mentor others on craft, process and leadershipThe attributes we are looking forSolid metrics thinking, operational and problem-solving skill with bias for action: Identify root causes of complex problems; Clear strategy, tactics, operations in place; Data drives your decisionsProactive in building and executing action plans: Fast pace to explore growth opportunities; Creative - from concept to outputEmpathetic, hands on: Working with people as a Partner; Gaining trust and being close to people to solve problemsA digital company scaling experience, scaler: You understand the environment of a global, growing organization; Mindset of building for scale with a data-driven approach to peopleProduct Manager Mindset towards People: Solve problems in ways our users and teams love, yet work for our business; Focus on measured outcomesGravitas, powerful communication, senior leadership - Team leadership with regard to attracting, developing and retaining great talentAdditional InformationThe process (preliminary outline)Intro call with / from Global Executive Recruiting teamInterview with - MioDottore CEO & FounderInterview with - Docplanner Chief People Officer & Co-FounderBusiness case meetingMeet the team in our Rome officeOffer!
