Descrizione Job DescriptionHitachi Rail is looking for an enthusiastic self-motivated IT Service Desk and End User Computing Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Pistoia.About UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.AccountabilitiesManagement of the Incident and requestsProvide to support the Business for the demandSupport the Infrastructure and Operation teamFollow the indication of the head of Infrastructure and service for the Vehicle BUApply to the infrastructure the IT standard of the Rail GroupSupport the Cyber Security in the daily OperationsSupport the End Users directly or by the Outsourcer teamRequired Skills/KnowledgeHard SkillsExperience in supporting users in Microsoft client / server environmentsBasic Knowledge of the main Microsoft on Premise server technologies (Share Point, IIS, Active Directory, Certification Authority)Good knowledge about office365 suite (Outlook, Sharepoint, Teams and OneDrive)Good knowledge about Computer roll-out and related software installationBasic knowledge of Microsoft MECM (creating software distribution packages)Basic knowledge of Microsoft Active Directory management (account provisioning, group membership, policy management)Basic knowledge of DNS and DHCPBasic knowledge of network devices setupBasic knowledge of video devices with Cisco technologyMedium Knowledge of MDM systems (Airwatch / Workspace ONE)Advanced knowledge and experience in the use of ticketing systems (Service Now)Basic knowledge of VPN and Proxy solutionsAdvanced Troubleshooting capabilitySoft SkillsGood communication and interpersonal skillsAutonomy in taking charge and delivery of macro and micro activities (simple administrative tasks and projects)Availability for business trips and extra hoursGood knowledge of English language (at least B1)Education/QualificationsPreferible IT Engineering Degree or IT equivalent technical background.LanguagesFluent Knowledge of English (written & spoken) at least level B1.Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail#LI-AM1 #J-18808-Ljbffr
